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Educational Adviser

Unit :  Academic Services
Salary :  Grade 7 - £33,797 to £40,322
Location :  Milton Keynes
Please quote reference :  VRF 17939
Permanent, Full Time
Closing Date :  5 March, 2021 - 12:00

Change your career, change lives

The Open University is the UK’s largest university, a world leader in flexible part-time education combining a mission to widen access to higher education with research excellence, transforming lives through education.

The role

We are currently recruiting an Educational Adviser to work within our Student Recruitment and Support Centre (SRSC) supporting students in the Faculty of Arts and Social Sciences.

This role will focus on helping students and prospective students, through the provision of guidance and complex educational support leading to successful progression, qualification completion and student satisfaction.  Contact is via a number of channels including inbound and outbound phone calls, emails and letters.  This role also requires ongoing contribution to the design and delivery of staff development within the SRSC and wider University.

Skills and experience

  • A good standard of general education equivalent to GCSE level and experience of degree level study.  A relevant professional qualification (minimum Level 3) and/or evidence of training and continuing professional development in Guidance.
  • Experience of providing Information, Advice and Guidance to a range of diverse groups of customers, preferably students in adult, further or higher education.
  • Knowledge of and commitment to equal opportunities and diversity. 
  • Awareness of the HE environment and government policies as they might impact on the University. 

The full summary of duties and skills required for the role can be found on the link below.

What you get in return

Benefits include a supportive and friendly working environment, 33 days holiday per annum pro rata plus Bank Holidays and Christmas closure days and an attractive pension proposition.

How to apply 

This role is part of an anonymous recruitment trial and all applications are completed online following the instructions below and clicking the “Apply Now” link. This application can only be completed through the OU Jobs Page. 

To apply for this role please submit the following; 

  • Completed Candidate Question Sheet (found under the attachments below) 

Please do not change the name of this document or put your name on the document. 

If your initial application is successful, we will contact you to obtain a copy of your CV. You will only be invited to interview if you meet the minimum requirements of the role as set out in the Job Description. 

You will need to have your completed Answer Sheet ready ahead of submitting the electronic application. Please upload your answer sheet in the CV field of the application form. Applications submitted without a completed Candidate Question Sheet will not be considered. 


Closing date: Friday 5 March - Noon

Interview Date:  TBC

The University is unable to offer visa sponsorship for this role as per the requirements laid out by UK Visas and Immigration regarding Right to Work in the UK.

You will receive updates regarding your application from Please ensure this email address is added to your list of trusted senders. Please also keep an eye on your junk folder to ensure you do not miss any important updates regarding this role.

We value diversity and we recognise that different people bring different perspectives, ideas, knowledge and culture, and that this difference brings great strength. Applications from candidates with protected characteristics are welcomed.

Job related information : 

PDF icon Educational Adviser - Job Description.pdf97.28 KB
File Educational Advisor - Candidate Question Sheet.docx58.56 KB

Posting Date :  12 February, 2021 - 09:45

Contact us

If you have any queries or questions about the recruitment process, or regarding your application, please contact:

If you have any feedback regarding the recruitment process, please contact the Senior Resourcing Account Manager who will look into the matter.

Senior Resourcing Account Manager,
Resourcing Hub,
The Open University,
Walton Hall,
Milton Keynes,