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Student Recruitment and Support Advisor x10

Unit :  The Open University in Scotland
Salary :  £20,130-£22,417
Location :  Edinburgh
Please quote reference :  17951
Fixed Term - 6 Months (starting 4 May 2021)
Closing Date :  5 March, 2021 - 17:00


Help our students fulfil their aspiration

Due to continued success and increasing student numbers, The Open University in Scotland is expanding its talented team of Student Recruitment & Support Advisors.  We are hugely passionate about what we do and are looking for likeminded individuals with dynamism and energy who genuinely care about our students and their journey with us, and who can work in a fast-paced environment which is focussed on continuous improvement.  

The role

You will provide student-centred information, advice, guidance and support, mostly by phone and email; assisting with enquiries about our courses, fees and financial support through to the administration of their registration.  You’ll also support students with a wide range of queries while they are on their course.

You will be  able to communicate effectively, by phone and in writing and have recent experience of working in a customer facing environment.

The full summary of duties and person specification can be found within the Job-Related Information.

What you get in return

We have a strong commitment to providing training and development in and beyond your current role.   We also offer a great range of benefits that support our employees and their families for the long term.. 

How to apply

All applications are completed online via the OU Job’s page by registering and clicking the “APPLY NOW” link.  Applications submitted via 3rd party websites will not be considered.

Access details for disabled applicants are available from The Open University in Scotland by emailing, quoting the vacancy reference above

To apply for this role please submit the following:-

  • CV

  • A personal statement that clearly identifies how you meet the criteria in the person specification. Please ensure that you provide relevant examples as evidence to support your statements.  The selection panel will consider how well the information you provide demonstrates that you meet the criteria in the person specification.

To ensure that your file is uploaded to our system correctly, please make sure your document is saved with the following file name as appropriate to the vacancy you are applying for: ‘Student Recruitment & Support Advisor’, surname, first initial.

Remember to attach your CV and Personal statement as ONE DOCUMENT.  

You will receive updates regarding your application from Please ensure this email address is added to your list of trusted senders.  Please also keep an eye on your junk folder to ensure you do not miss any important updates regarding this role. 

You can view your application communications on the Candidate portal. 

If you have any queries relating to the recruitment process, please email quoting the vacancy reference number.

Closing date: 5pm on Friday 5th March 2021

Interview date: Week of 22 March 2021 


If you have not heard from us within two weeks of the application closing date, please assume that on this occasion you have not been selected for interview, however we thank you for your interest in The Open University and encourage you to apply for future positions.

Find out more about The Open University and our mission by watching this short video on YouTube. 

We value diversity and we recognise that different people bring different perspectives, ideas, knowledge and culture, and that this difference brings great strength. Applications from candidates with protected characteristics are welcomed.

Job related information : 

PDF icon 17951 Advisor x 10.pdf207.96 KB

Posting Date :  12 February, 2021 - 08:30

Contact us

If you have any queries or questions about the recruitment process, or regarding your application, please contact:

If you have any feedback regarding the recruitment process, please contact the Senior Resourcing Account Manager who will look into the matter.

Senior Resourcing Account Manager,
Resourcing Hub,
The Open University,
Walton Hall,
Milton Keynes,