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Introduction to Estates

We provide professional estates and facility services to enable The Open University to deliver its strategic vision. Our aim is to provide a customer focussed service which provides value for money.

We aim to be responsive to our customer needs; we acknowledge that the University and its departments are constantly changing as a result of an evolving higher education environment.

Vision Statement

To provide the best Estates service in Higher Education


  • We will be highly respected and clearly support the aims of the University.
  • We will be renowned for Customer Service, Value for Money and Expertise.
  • We will be regarded as highly skilled, positive people who 'make a difference'.
  • We will challenge the University to ensure our professional expertise and input is part of the organisation's decision making process.


  • We will work as one single Estates Team.
  • We will share knowledge across Estates.
  • We will understand and respect each others roles and contributions.
  • There will be no barriers across Estates.
  • We will generate new ideas to continuously improve our service to our customers.
  • We will congratulate each other on successes.
  • We will challenge each other openly and constructively on how we do things so that the right solution is implemented.
  • We will all be receptive to feedback offered in a positive and constructive manner.


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