Improving the student experience – postgraduate researcher (PGR) survey about Library training

In May 2018 we surveyed postgraduate researchers (PGRs) at The Open University to find out what they wanted from Library training. The aim was to help ensure that training delivered to PGRs by the Library Research Support team met user needs.

We asked about the topics PGRs wanted training on, their preferred mode of delivery for training, the timing of sessions and communication regarding sessions. The survey got a good response rate.

You can read a report of our findings, which was produced in May 2018, here: pgr-survey-about-library-training-report-may-2018

Since this report was written, we redeveloped our programme of training for PGRs in response to survey findings as far as possible. For example:

  • We have made video recordings of all our online and blended training sessions available via the View Previous Recordings page of the Research Support online training room (OU login required)
  • We designed and delivered  a series of three online training sessions on advanced literature searching during October-November 2018
    • These were popular and will be re-run in February 2019, details TBC
  • We designed and delivered an online training session on systematic reviews
  • We produced a new “Copyright and your thesis” guide
  • We continued to deliver synchronous online and face-to-face training between Monday-Friday, 9-5
  • We took a new approach to communicating our training offer via email, which enabled us to reach Affiliated Research Centre (ARC) students and continued to promote training via the Graduate School Network (GSN)
  • We have implemented a standardised feedback mechanism for all our training sessions
  • We are implementing an annual review process of our training programme for PGRs
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