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Dr Bjorn Claes

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You can email Dr Bjorn Claes directly; but for media enquiries please contact a member of The Open University's Media Relations team.

Staff profile

See below for Dr Bjorn Claes's:

Biography

Björn has joined the faculty of The Open University Business School in January 2012 from Cranfield School of Management. He holds a PhD and International MBA from IE Business School in Madrid, Spain.

Björn is particularly interested in the human factors in Operations and Supply Chain Management. His other research interests include the implementation of management information systems and entrepreneurship. He is a co-founder and former board member of the College of Human Behaviour in Operations Management of the Production and Operations Management Society.

In his teaching Björn maintains a pragmatic approach to supply chain management issues, emphasizing the need for a cross functional approach towards optimizing companies’ supply chains. His industry experience, acquired in the area of supply chain management but also in international sales and marketing and acquired over a period of nearly a decade, allows him to illustrate the cases and examples discussed in class from different perspectives.

Currently living in the UK, Björn is originally from The Netherlands but has also lived and worked in Spain, Chile and the Dominican Republic. He speaks Dutch, English, Spanish and German. He is married and has one son and one daughter.

Teaching interests

Supply Chain Management, Operations Management

Research interests

Supply Chain Management, Supply Chain Behavior, Managememt Information Systems, Change Management, Entrepreneurship

External contributions

Björn regularly teaches Operations and Supply Chain Management at IE Business School in Madrid, Spain, at the Bordeaux School of Management (BEM)in Bordeaux, France and at Notre Dame University in Beirut, Lebanon.

Areas of expertise

  • supply chain management
  • operations management

Publications

Journal papers
Goffin, K, Raja, J, Claes, B, Szwejczewski, M, Martinez, V  (2012)  'Rigor in qualitative supply chain management research: lessons from applying repertory grid technique', International Journal of Physical Distribution & Logistics Management, vol. 42, issue 8/9, pp. 804-827. Abstract
Díaz, A, Lorenzo, O, Solís, L, Claes, B  (2011)  'Benchmarking logistics and supply chain practices in Spain', Supply Chain Forum: An International Journal, vol. 12, issue 2. Abstract
Diaz, A, Claes, B, Solis, L  (2011)  'Improving logistics and supply chain management practices in Spain: an analysis of current practises and future requirements', International Journal of Logistics Systems and Management, vol. 9, issue 2, pp. 150-169. Abstract
Koyuncu, B, Firfiray, S, Claes, B, Hamori, M  (2010)  'CEOs with a functional background in operations: reviewing their performance and prevalence in the top post', Human Resource Management Journal, vol. 49, issue 5, pp. 869-882. Abstract
Book chapters
Díaz, A, Lorenzo, O, Claes, B  (2010)  'ERP implementation strategies: the importance of process modelling and analysis', Enterprise and Organizational Modeling and Simulation, issue 63, Heidelberg, Germany, Springer, pp. 95-112. Abstract
Claes, B  (2008)  'Contracting for success in the era of globalisation: aligning the supply chain manager’s compensation contract with the company’s supply chain strategy', Global Compensation: Foundations and Perspectives, London, Routledge, pp. 57-71. Abstract
Conference papers
Claes, B, Raffoni, A  (2012)  'Antecedents to successful delivery of integrated product-services: what have we discovered so far?', POMS Annual Conference, Chicago, IL, USA. Abstract
Claes, B, Koryak, O, Diaz, A, Lorenzo, O  (2012)  'The role of trust and control in co-exploitation and co-exploration buyer-supplier relationships', Academy of Management Annual Meeting, Boston, MA, USA. Abstract
Claes, B, Martinez, V  (2011)  'Servitization ecology: changing product-centric manufacturers to become product-service providers', 2010 Academy of Management Annual Meeting: Dare to Care: Passion and Compassion in Management Practice and Research, Montreal, Canada. Abstract
Diaz, A, Claes, B, Lorenzo, O  (2011)  'A theoretical and empirical investigation of inventory practices', EurOMA 2012, Cambridge, UK. Abstract
Diaz, A, Claes, B, Solis, L, Lorenzo, O  (2010)  'Benchmarking logistics and supply chain practices in Spain', The 8th International Conference on Logistics and SCM Research (RIRL 2010), Bordeaux, France. Abstract
Claes, B, Martinez, V  (2010)  'Challenges in transforming manufacturers into product-service providers', POMS Annual conference, Vancouver, BC, Canada. Abstract
Claes, B  (2008)  'Contracting for success: aligning managers’ compensation contracts with the supply chain strategy', Academy of Management Annual Meeting, Anaheim, CA, US. Abstract
Lorenzo, O, Diaz, A, Claes, B  (2008)  'A descriptive analysis of the antecedents of ERP implementation', 15th International Annual EurOMA Conference, Groningen, The Netherlands. Abstract
Diaz, A, Claes, B, Revilla, E  (2008)  'Logistics and supply chain practices in Spain; a methodological approach', 7th International Meeting for Research in Logistics, Avignon, France. Abstract
Butcher, T, Claes, B, Grand, D  (2008)  'Supply chain work organizations: can structuration theory offer new solutions?', Logistics Research Network Annual Conference, Liverpool, UK.
Claes, B, Koryak, O, Diaz, A  (2008)  'A test of the moderated relation between trust and control mechanisms and alliance success', POM 2008 19th Annual Conference of the Production and Operations Management Society, La Jolla, CA, USA. Abstract
Claes, B, Koryak, O, Diaz, A  (2007)  'Control as a key success factor in supply chain alliances', 2007 Academy of Management Annual Meeting, Philadelphia, PA, USA. Abstract
Salvador, F, Forza, C, Claes, B  (2007)  'Effectiveness of the product configuration task: theory formalization and test', 18th Annual Conference of the Production and Operations Management Society, Dallas, TX, USA. Abstract
Diaz, A, Claes, B, Borla, G  (2007)  'Streamlining humanitarian relief operations: the case of United Nations Peace Keeping Operations', 18th Annual Conference of the Production and Operations Management Society, Dallas, TX, USA. Abstract