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Dr Kirstie Ball

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Reader in Surveillance and Organisation

You can email Dr Kirstie Ball directly; but for media enquiries please contact a member of The Open University's Media Relations team.

Biography

 Kirstie is Reader in Surveillance and Organization. She joined The Open University Business School in 2004 following posts at Birmingham, Warwick and Aston Business Schools. Within the school she has written for The human resources professional (B855), Introduction to business studies (B120) and Strategic human resource management (B827). Since 2009 she has been Director of the Research Degrees Programme.

Kirstie’s research has always focused on surveillance in and around organisations:  As an ESRC-funded PhD student she researched the electronic monitoring of employees (1993-1996), and then as an ESRC Management Research Fellow she studied Human Resource Information Systems (1997-2000). She is currently Principal Investigator on the Leverhulme Trust funded project ‘Taking Liberties? New Uses of Consumer Data in the UK’, based at OUBS. Alongside co-investigators Elizabeth Daniel, Sally Dibb, Maureen Meadows and researchers Keith Spiller and Ana Canhoto (Oxford Brookes) she is investigating the impact of government surveillance regimes which collect consumer data from the private sector on those companies and their customer relationships. She is also currently co-investigator on the C$2,500,000 Major Collaborative Research Initiative entitled  ‘The New Transparency’ based at Queens University, Canada.  Funded by the Social Sciences and Humanities Research Council of Canada, the project runs for 7 years from 2008 – 2014 and will support collaborative research between 30 of the leading names in the surveillance studies field. She is collaborator on ‘Living in Surveillance Societies’ an EU-COST network based at Stirling Management School. She has recently completed work as a co-investigator on a multi-million dollar project, again funded by the Canadian Social Science and Humanities Research Council (SSHRC) of Canada entitled The Globalisation of Personal Data also based at Queens University. With collaborators from the US and Europe and with funding from the Centre for Interdisciplinary Research at the University of Bielefeld, Germany, she ran a research workshop on RFID implantation in humans in September 2008 entitled 'Ethical Surveillance Infrastructures'. She has also recently completed an ESRC Seminar Series entitled 'The Everyday Life of Surveillance' as a co-investigator with UK based collaborators. She is co-editor (with Frank Webster) of The Intensification of Surveillance: Crime Terrorism and Warfare in the Information Age (Pluto Books), and has published widely in scholarly journals and books with a number of international co-authors on the issue of surveillance in the workplace and in society. She is currently co-editing The International Handbook of Surveillance Studies with Kevin Haggerty and David Lyon, and The Political Economy of Surveillance with Laureen Snider.

Research interests

Kirstie’s research interests focus on surveillance in and around organizations, and surveillance in society at large. In particular she is interested in subjectivity and the experience of surveillance, employee surveillance, consumer surveillance and the blurring of public and private boundaries in government surveillance regimes. She has a theoretical interest in surveillance drawing on organization theory, the sociology of the body, science and technology studies and new media theory.

Impact and engagement

Kirstie regularly appears in the national and international media on surveillance as well as at a variety of activist and think-tank style events. She also acts in an advisory capacity to the media, and has recently advised The Moral Maze, Broadcasting House (both BBC Radio 4) and The Guardian’s ‘Comment is Free’ feature among others. In 2010 she was academic consultant to the BAFTA and EMMY award winning BBC2/Open University production ‘Virtual Revolution?’ In May 2006 Kirstie acted as academic consultant to and appeared in the OUBS-BBC partnered production of The Money Programme, entitled 'The Real Big Brother: Surveillance in Business'.

External contributions

Kirstie co-founded and co-edits the online journal Surveillance and Society and has established The Surveillance Studies Network with her editorial colleagues from the journal. Surveillance Studies Network is a charitable company and acts as a resource base and contact point for all scholars interested in surveillance-related issues. In 2006 Surveillance Studies Network consulted to the UK Information Commissioner and produced ‘A Report on the Surveillance Society’. It received wide media coverage following its launch and prompted enquiries by the House of Commons Home Affairs select committee and the House of Lords Constitutional committee into the Surveillance Society.  A further consultancy to the Information Commissioner resulted in ‘An update to “A Report on the Surveillance Society”’ in 2010.

Areas of expertise

  • surveillance in organisations and society
  • organisation theory
  • body
  • personal data
  • call centres
  • travel industry
  • subjectivity

Current projects

Research student supervision

Publications

Journal papers
Ball, K, Daniel, E, Stride, C  (2013)  'Dimensions of employee privacy: an empirical study', Information Technology and People, pp. (In press). Abstract
Ball, KS, Margulis, ST  (2011)  'Electronic monitoring and surveillance in call centres: a framework for investigation', New Technology, Work and Employment, vol. 26, issue 2, pp. 113-126. Abstract
Ball, KS  (2010)  'Data protection in the outsourced call centre: an exploratory case study', Human Resource Management Journal, vol. 20, issue 3, pp. 294-310. Abstract
Ball, KS  (2010)  'Workplace surveillance: an overview', Labor History, vol. 51, issue 1, pp. 87-106. Abstract
Ball, KS  (2009)  'Exposure: Exploring the subject of surveillance information', Information, Communication and Society, vol. 12, issue 5, pp. 639-657. Abstract
Ball, KS, Haggerty, KD  (2005)  'Doing Surveillance Studies: editorial surveillance and society', Surveillance and Society, vol. 3, issue 4.
Ball, KS, Haggerty, KD  (2005)  'Editorial: Doing surveillance studies', Surveillance and Society, vol. 3, issue 2/3, pp. 129-138. Abstract
Ball, KS  (2005)  'Organization, surveillance and the body: towards a politics of resistance', Organization, vol. 12, issue 1, pp. 89-108. Abstract
Searle, R, Ball, KS  (2004)  'The development of trust and distrust in a merger', Journal of Managerial Psychology, vol. 19, issue 7, pp. 708-721. Abstract
Ball, KS  (2003)  'The Labours of surveillance', Surveillance and Society, vol. 1, issue 2, pp. 125-137. Abstract
Searle, R, Ball, KS  (2003)  'Supporting innovation through HR policy: evidence from the UK', Creativity and Innovation Management, vol. 12, issue 1, pp. 50-62. Abstract
Ball, KS, Carter, C  (2002)  'The charismatic gaze: everyday leadership practices of the 'new' manager', Management Decision, vol. 40, issue 6, pp. 552-565. Abstract
Ball, KS, Wicks, D  (2002)  'Editorial: Power, representation and voice', Gender, Work and Organization, vol. 9, issue 3, Blackwell Publishing Ltd, pp. 239-243. Abstract
Ball, KS  (2002)  'Elements of surveillance: A new framework and future directions', Information, Communication and Society, vol. 5, issue 4, pp. 573-590. Abstract
Ball, KS  (2002)  'Power, Representation and Voice: history, culture and family in the study of gender in organizations', Gender, Work and Organization, vol. 9, issue 3, pp. 239-243.
Ball, KS  (2001)  'Little brothers are watching you: a review of David Lyon's 'Surveillance Society'', Information Technology and People, vol. 14, issue 4, pp. 406-419. Abstract
Ball, KS  (2001)  'Situating workplace surveillance: ethics and computer-based performance monitoring', Ethics and Information Technology, vol. 3, issue 3, pp. 209-221. Abstract
Ball, KS  (2001)  'The use of human resource information systems: a survey', Personnel Review, vol. 30, issue 6, pp. 677-693. Abstract
Books
Ball, Kirstie, Snider, Laureen (eds)  (2013)  'The Surveillance Industrial Complex: Towards a Political Economy of Surveillance', London, Routledge (In press). Abstract
Ball, Kirstie, Haggerty, Kevin, Lyon, David (eds)  (2012)  'Routledge Handbook of Surveillance Studies', London, Routledge. Abstract
Book chapters
Ball, KS  (2008)  'Call centres', International Encyclopaedia of Organization Studies, Sage. Abstract
Ball, KS  (2007)  'Call Centres', International Encyclopaedia of Organization Studies, London, UK, Sage. Abstract
Ball, KS  (2006)  'Organization, surveillance and the body: Towards a politics of resistance', Theorising Surveillance: The Panopticon and beyond, Collumpton, UK, Willan Publishing. Abstract
Ball, KS  (2004)  'Gendering new managerialism', Identity politics at work: resisting gender, gendering resistance, London, UK, Routledge, pp. 85-104. Abstract
Ball, KS, Carter, C  (2004)  'He came, he saw, he re-engineered: new managerialism and the legitimation of modern management practice', Management knowledge and the new employee, London, UK, Ashgate. Abstract
Ball, KS, Hodgson, DE  (2004)  'Problematizing discourse analysis: can we talk about management knowledge?', Management knowledge and the new employee, London, UK, Ashgate, pp. 56-57. Abstract
Ball, KS, Webster, F  (2003)  'The intensification of surveillance', The Intensification of Surveillance: crime, terrorism and warfare in the information era, London, Pluto Press, pp. 1-15. Abstract
Wood, D, Konvitz, E, Ball, KS  (2003)  'The Constant state of emergency?: surveillance after 9/11', The Intensification of Surveillance: crime, terrorism and warfare in the information era, London, Pluto Press, pp. 137-150. Abstract
Ball, KS  (2002)  'Categorizing the workers: electronic surveillance and social ordering in the call centre', Surveillance as social sorting: privacy, risk and automated discrimination, London, UK, Routledge, pp. 201-225. Abstract
Seltsikas, P, Pouloudi, A, Ball, KS, Forrester, R  (2001)  'Simulating skills for human resource development: technology meets organization', Proceedings of the 7th Americas Conference on Information Systems, AMCIS, pp. 1820-1823.
Ball, KS, Baber, C  (1994)  'Approaches to group working in two UK manufacturing firms: a comparative study', Kidd, PT and Karwowski W (eds) Advances in Agile Manufacturing, IOS press, pp. 600-604.
Reports
Ball, KS, Lyon, D, Murakami Wood, D, Norris, C, Raab, C  (2006)  'A Report on the Surveillance Society', Surveillance Studies Network.
Conference papers
Ball, KS, Spiller, K, Dibb, S, Meadows, M, Daniel, EM  (2010)  'Making surveillance messy: a conceptual discussion', Fourth Biannual Surveillance and Society/SSN Conference, City University, London, UK. Abstract
Di Domenico, ML, Ball, KS  (2008)  'An inspector calls: exploring surveillance at the home-work interface', European Group for Organizational Studies (EGOS) International Research Colloquium, Amsterdam.
Ball, KS  (2007)  'Layers of control', Technologies of Insecurity, The University of Oslo, Norway 20-21 April.
Ball, KS  (2006)  'Dynamics of data flows in the offshore, outsourced call centre', Globalisation of Personal Data Workshop, Kingston, Canada, 2-4 February.
Ball, KS  (2006)  'Exposure: theorising the surveilled subject', Crime Justice and Surveillance, Sheffield, 4-6 April.
Ball, KS  (2001)  'Embodied knowledge in the supply and use of human resource information systems', 2nd Conference on Managing Knowledge, Leicester University, April.
Ball, KS, Hodgson, DE  (2001)  'Knowing your limits: organization studies and discourse analytic technologies', The Second International Conference on Critical Management Studies, Manchester, UK. Abstract
Ball, KS  (2001)  'Organizations, computer based performance monitoring and the classificatory impulse: the question of ethics', Surveillance Categories, Risk and Social Ordering, Queens University, Ontario, Canada, May.
Ball, KS  (2000)  'Situating surveillance: representation, meaning, movement and manipulation', Surveillance in Society, Hull University, September.
Ball, KS  (2000)  'Situating surveillance: representation, meaning, movement and manipulation', Society for the Social Study of Science, University of Vienna, September.
Carter, C, Crowther, D, Ball, KS, Hodgson, DE, Hogan, J  (2000)  'The strange death of the professional engineer: interpreting the case of coast electric', 18th Annual Labour Process Conference, Strathclyde University, April.
Ball, KS, Carter, C  (1998)  'The charismatic gaze', Organizational Discourse: subtext, pretext, context, Kings College, London, July.
Ball, KS  (1998)  'Gendering new managerialism', 1st International Conference on Discourse and the Social Order, Aston University, July.
Ball, KS, Wilson, D  (1997)  'Employee monitoring and the electronic panopticon: A review of the debate and some new evidence from the UK', 13th EGOS Colloquium, Budapest University of Economic Sciences, July.
Ball, KS, Carter, C  (1997)  'He came, he saw, he re-engineered', Labour Process Conference, Edinburgh University, March.
Ball, KS  (1996)  'Organizational discourses: beyond ‘traditional’ conceptions of organizational culture', British Academy of Management conference, Aston Business School, September.
Other
Ball, KS  (2006)  'Who's watching you work? Surveillance in business', issue 01/05/10, Blog for the BBC's The Money Programme.