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Dr Matthew Hinton BSc (Kingston), PhD (Cranfield)

Dr Matthew  Hinton

Profile summary

  • Central Academic Staff
  • Senior Lecturer in Information and Knowledge Management
  • The Open University Business School
  • Research, Staffing & Central Academic
  • Department for Strategy and Marketing
  • matthew.hinton

Professional biography

    Matthew is Senior Lecturer in Information Management at The Open University Business School. His research addresses the impact of e-business on operations and information technology evaluation, especially the performance management of e-commerce applications.

    In 2011 Matthew was academic consultant on the much acclaimed BBC series Made In Britain and contributed to the OpenLearn 'Academic Insights'  blog supporting the series. Made in Britain won the “TV Programme of the Year” 2011 at the prestigious Wincott Awards.  He was also consultant on the 2012 series Built in Britain.  He also contributes to the Radio 4 series The Bottom Line.

    He holds a number of key positions with The International Journal of E-Business Research, the European Conference on Information Management Evaluation and the Information Resources Management Association. He has published more than 60 academic articles and a recent undergraduate book Introducing Information Management: the Business Approach.

Research interests

    E-commerce: this research investigates the impact of e-commerce on the internal business processes of organisations. The study is partially funded by the Chartered Institute of Management Accountants, who are keen to discover the impact that the adoption of e-business practices is having on the way that organisations measure the performance of their internal business processes; barriers to the development of electronic-commerce innovations, in particular the migration from legacy systems. Matthew is also part of the team researching Customer relationship management in the financial services sector (supported by Santander).

Teaching interests

Research Groups

NameTypeParent Unit
International Management Practice, Education and Learning ThemeThemeThe Open University Business School


Journal articles

Authored books

Book chapters

Edited book

Conference items

Senior Lecturer in Information and Knowledge Management

Dr Matthew Hinton is a member of The Open University's Department of Strategy and Marketing.

You can email Dr Matthew Hinton directly; but for media enquiries please contact a member of The Open University's Media Relations team.