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Dr Matthew Hinton

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Senior Lecturer in Information and Knowledge Management

You can email Dr Matthew Hinton directly; but for media enquiries please contact a member of The Open University's Media Relations team.

Staff profile

See below for Dr Matthew Hinton's:

Biography

Matthew is Senior Lecturer in Information Management at The Open University Business School. His research addresses the impact of e-business on operations and information technology evaluation, especially the performance management of e-commerce applications.

In 2011 Matthew was academic consultant on the much acclaimed BBC series Made In Britain and contributed to the OpenLearn 'Academic Insights'  blog supporting the series. He also contributes to the Radio 4 series The Bottom Line.

He holds a number of key positions with The International Journal of E-Business Research, the European Conference on Information Management Evaluation and the Information Resources Management Association. He has published more than 60 academic articles and a recent undergraduate book Introducing Information Management: the Business Approach.

Teaching interests

Matthew developed and chairs the 60 point undegraduate core module B203 Business Functions in Context. His other teaching interests have included MBA research project modules and the development of the Masters in Research.

Research interests

E-commerce: this research investigates the impact of e-commerce on the internal business processes of organisations. The study is partially funded by the Chartered Institute of Management Accountants, who are keen to discover the impact that the adoption of e-business practices is having on the way that organisations measure the performance of their internal business processes; barriers to the development of electronic-commerce innovations, in particular the migration from legacy systems. Matthew is also part of the team researching Customer relationship management in the financial services sector (supported by Santander).

Areas of expertise

  • e-business
  • e-commerce
  • information management

Current projects

Research student supervision

Publications

Journal papers
Wu, T, Daniel, E, Hinton, M, Quintas, P  (2013)  'Isomorphic mechanisms in manufacturing supply chains: a comparison of indigenous Chinese firms and foreign-owned MNCs', Supply Chain Management: an International Journal, pp. (In press). Abstract
Hinton, MC, Barnes, D  (2012)  'Reconceptualising e-business performance measurement using an innovation adoption framework', International Journal of Productivity and Performance Management, vol. 61, issue 5, pp. 502-517. Abstract
Hinton, MC, Barnes, DL  (2009)  'Discovering effective performance measurement for e-business', International Journal of Productivity and Performance Management, vol. 58, issue 4, pp. 329-345. Abstract
Barnes, DL, Hinton, MC  (2007)  'Developing a framework to analyse the roles and relationships of online intermediaries', International Journal of Information Management, vol. 27, issue 2, pp. 63-74. Abstract
Barnes, DL, Hinton, MC  (2007)  'Searching for e-business performance measurement systems', Electronic Journal of Information Systems Evaluation, vol. 10, issue 1, pp. 01/08/10.
Hinton, MC, Tao, SY  (2006)  'Exploring sources of competitive advantage: e-business applications within the Chinese real estate industry', Journal of Technology Management in China, vol. 1, issue 1, pp. 92-106. Abstract
Barnes, DL, Halloway, R, Hinton, MC, Mieczkowska, SM  (2005)  'Enhancing customer service operations in e-business: the emotional dimension', Journal of Electronic Commerce in Organizations, vol. 3, issue 2, Inderscience Enterprises Limited, pp. 17-32. Abstract
Hinton, MC, Barnes, DL  (2005)  'Towards a framework for evaluating the business process performance of e-business investments', International Journal of Business Performance Management, vol. 7, issue 1, Inderscience Enterprises Limited, pp. 87-99. Abstract
Barnes, DL, Hinton, MC, Mieczkowska, SM  (2004)  'Managing the transition from bricks-and-mortar to clicks-and-mortar: a business perspective', Knowledge and Process Management, vol. 11, issue 3, John Wiley & Sons, Inc., pp. 199-209. Abstract
Hinton, MC, Barnes, DL, Mieczkowska, SM  (2004)  'E-commerce in the old economy', Journal of Manufacturing Technology Management, vol. 15, issue 7, Emerald Group Publishing Limited, pp. 607-617.
Barnes, DL, Hinton, MC, Mieczkowska, SM  (2004)  'Avoiding the fate of the dotbombs: lessons from three surviving dotcom start-ups', Journal of Small Business and Enterprise Development, vol. 11, issue 3, Emerald Group Publishing Limited, pp. 329-337. Abstract
Mieczkowska, SM, Hinton, MC  (2004)  'Barriers to e-health business processes', International Journal of Electronic Healthcare, vol. 1, issue 1, Inderscience Enterprises Limited, pp. 47-59.
Hinton, MC, Barnes, DL  (2004)  'Managing operations for strategic success in e-business', Production Planning and Control, vol. 15, issue 5, Taylor & Francis, pp. 484-494.
Barnes, DL, Hinton, MC, Mieczkowska, SM  (2004)  'The strategic management of operations in e-business', Production Planning and Control, vol. 15, issue 5, pp. 484-494. Abstract
Barnes, DL, Hinton, MC, Mieczkowska, SM  (2003)  'Competitive advantage through e-operations', Total Quality Management and Business Excellence, vol. 14, issue 6, Routledge, pp. 659-675.
Barnes, DL, Mieczkowska, SM, Hinton, MC  (2003)  'Integrating operations and information strategy in e-business', European Management Journal, vol. 21, issue 5, Elsevier Science, pp. 626-634. Abstract
Corner, I, Hinton, MC  (2002)  'Customer relationship management systems: implementation risks and relationship dynamics', Qualitative Market Research: An International Journal, vol. 5, issue 4, pp. 239-251.
Barnes, DL, Hinton, MC, Mieczkowska, SM  (2002)  'Developing a framework to investigate the impact of e-commerce on the management of internal business processes', Knowledge and Process Management, vol. 9, issue 3, John Wiley & Sons, Inc., pp. 133-142.
Mieczkowska, SM, Barnes, DL, Hinton, MC  (2002)  'Finding the fit: applications of B2B e-business in three UK insurance companies', Electronic Markets: The International Journal, vol. 12, issue 3, pp. 1-8. Abstract
Hinton, MC  (2002)  'Towards a pattern language for information centred business change', International Journal of Information Management, vol. 22, issue 5, Elsevier, pp. 325-341. Abstract
Hinton, MC, Francis, GA, Holloway, JA  (2000)  'Best practice benchmarking in the UK', Benchmarking: An International Journal, vol. 7, issue 1, Emerald Group Publishing Limited, pp. 52-61.
Francis, GA, Hinton, MC, Holloway, JA, Humphreys, I  (1999)  'Best practice benchmarking: a route to competiveness', Journal of Air Transport Management, vol. 5, issue 2, Elsevier, pp. 105-112. Abstract
Weerakkody, V, Hinton, MC  (1999)  'Exploiting information systems through business process improvement', Knowledge and Process Management, vol. 6, issue 1, John Wiley & Sons, Inc., pp. 17-23.
Holloway, JA, Francis, GA, Hinton, MC  (1999)  'A vehicle for change? A case study of performance improvement in the 'new' public sector', British Academy of Management ConferenceInternational Journal of Public Sector Management, vol. 12, issue 4, pp. 351-365. Abstract
Holloway, JA, Francis, GA, Hinton, MC, Mayle, DT  (1998)  'Best practice benchmarking: delivering the goods?', Business Excellence Through Quality Culture ConferenceTotal Quality Management, vol. 9, issue 4/5, pp. 121-125. Abstract
Hinton, MC, Kaye, RG  (1996)  'The hidden investment in information technology: the role of organisational context and system dependency', International Journal of Information Management, vol. 16, issue 6, Elsevier, pp. 413-427. Abstract
Books
Hinton, MC, Barnes, DL  (2008)  'The benefits of e-Business performance measurement systems', Oxford, UK, Elsevier, pp. 82. Abstract
Hinton, Matthew C. (ed)  (2006)  'Introducing information management: the business approach', Oxford, UK, Butterworth Heinemann/Elsevier. Abstract
Holloway, JA, Hinton, MC, Francis, GA, Mayle, DT  (1999)  'Identifying best practice in benchmarking', CIMA Research Series, London, U.K., CIMA Publishing, pp. 77. Abstract
Book chapters
Kale, D, Little, S, Hinton, M  (2011)  'Reconfiguration of knowledge management practices in new product development- The case of the Indian pharmaceutical industry', Case Studies in Knowledge Management Research, Reading, UK, Academic Publishing International Ltd, pp. 102-119. Abstract
Hinton, MC, Barnes, DL  (2010)  'The benefits of an e-business performance measurement system', Handbook of Research on Enterprise IT Governance, Business Value and Performance Management, Hershey, PA, Information Science Reference, pp. 158-169. Abstract
Hinton, MC  (2006)  'Generic types of information systems', Hinton, M (ed.) Introducing Information Management: the business approach: the business approach, Butterworth-Heinemann, pp. 91-97.
Hinton, MC, Kaye, RG  (2006)  'Investing in information technology: a lottery', Hinton, M (ed.) Introducing Information Management: the business approach: the business approach, Butterworth-Heinemann.
Hinton, MC  (2006)  'Managing information in modern organizations', Hinton, M (ed.) Introducing Information Management: the business approach: the business approach, Butterworth-Heinemann, pp. 01/09/27.
Barnes, D, Hinton, M  (2006)  'Managing online customer service operations', Utilizing and Managing Commerce and Services Online, Hershey, PA, USA, Idea Group Inc, pp. 1-19. Abstract
Hinton, MC  (2006)  'The process of information management', Hinton, M (ed.) Introducing Information Management: the business approach: the business approach, Butterworth-Heinemann, pp. 56-62.
Hinton, MC, Barnes, DL  (2005)  'Exploring e-business adoption: a European perspective', Managing modern organizations with information technology: IRMA 2005 Proceedings, Hershey, PA, USA, Idea Group Publishing. Abstract
Hinton, MC, Mieczkowska, SM  (2004)  'E-Business processes: information and operations for competitive advantage', The eEconomy: rhetoric or reality?, Oxford, Routledge. Abstract
Barnes, DL, Mieczkowska, SM, Hinton, MC  (2003)  'E-business: an operations management perspective', Managing e-business in the 21st century, Heidelberg, Australia, Heidelberg Press.
Mayle, DT, Hinton, MC, Francis, GA, Holloway, JA  (2002)  'What really goes on in the name of benchmarking', Business Performance Measurement: Theory and Practice, Cambridge, UK, Cambridge University Press, pp. 211-224. Abstract
Hinton, MC, Amin, N, Hall, PA  (2000)  'Understanding change: using the patterns paradigm in the context of business domain knowledge', Henderson, P (ed.) Systems Engineering for Business Process Change, Springer-Verlag UK.
Conference papers
Batista, L, Hinton, M, Dibb, S, Meadows, M  (2012)  'Improving organisational responsiveness through CRM – strategy, system effectiveness and staff empowerment perspectives', 6th European Conference on Information Management and Evaluation (ECIME 2012), University College Cork, Ireland. Abstract
Hinton, MC, Barnes, DL  (2010)  'E-business performance measurement practice: a comparative theoretical analysis', British Academy of Management Annual Conference, Sheffield, UK. Abstract
Corner, IC, Hinton, MC  (2008)  'Implicit personal contracts and actor-group consensus in CRM implementations – evidence for their role in influencing success', 2nd European Conference on Information Management and Evaluation (ECIME), Royal Holloway, Egham, UK. Abstract
Hinton, MC, Barnes, DL  (2006)  'The benefits of an e-business performance measurement system', Information Resources Management Association Conference, Washington DC, 21-24 May.
Tao, SY, Hinton, MC, Little, SE  (2006)  'The challenge of e-business in China: exploring competitive advantages within the electrical appliance industry', Information Resources Management Association Conference, Washington DC, 21-24 May.
Hinton, MC, Barnes, DL  (2006)  'Searching for e-business performance measurement systems', 13th European Conference on Information Technology Evaluation, Genoa, Italy, 28-29 September.
Hinton, MC, Barnes, DL  (2005)  'Addressing the failure of e-business performance measurement systems', 3rd Conference on Performance Measurement and Management Control, Nice, France, 22-23 September.
Hinton, MC, Barnes, DL  (2005)  'The current state of e-business: findings from a survey', British Academy of Management Conference, Oxford, 13-15 September.
Corner, I, Hinton, MC  (2005)  'Customer relationship management systems: towards a meso-theory to evaluate systems implementation success', 12th European Conference on Information Technology Evaluation, Turku, Finland, 29-30 September.
Tao, SY, Hinton, MC, Little, SE  (2005)  'Exploring sources of competitive advantage: e-business applications within Chinese home appliance industry', IADIS International Conference: E-commerce, Porto, Portugal. Abstract
Barnes, DL, Hinton, MC  (2004)  'The case of Rustler: a cybermediary service provider', British Academy of Management Conference, St Andrews, 30 August-1 September.
Tao, SY, Hinton, MC  (2004)  'Exploring sources of competitive advantage in e-business application in mainland Chinese real estate industry', 4th International Conference on Electronic Business, Beijing, China, 5-9 December.
Mieczkowska, SM, Hinton, MC  (2003)  'Drivers and barriers in e-health business processes', 3rd International Conference on the Management of Healthcare and Medical Technology, Warwick, 7-9 September.
Hinton, MC, Barnes, DL, Mieczkowska, SM  (2003)  'The evaluation of business process performance for e-business applications', 10th European Conference on Information Technology Evaluation, Madrid, Spain, 25-26 September.
Corner, I, Hinton, MC  (2003)  'The evaluation of IT systems implementation: risks and relationships for externally developed CRM systems', 10th European Conference on Information Technology Evaluation, Madrid, Spain, 25-26 September.
Barnes, DL, Hinton, MC  (2003)  'Managing operations for strategic success in e-business', 14th Annual Conference of the Production and Operations Management Society, Savannah, Georgia, 4-7 April.
Mieczkowska, SM, Hinton, MC  (2003)  'Not just for dogs: the operations function in e-business', 4th World Congress on E-Commerce, Hamilton, Canada, 15-17 January.
Kale, D, Little, SE, Hinton, MC  (2003)  'Reconfiguration of competencies for innovation: the case of Indian pharmaceutical industry', Paper published and presented at conference in honour of Keith Pavitt, titled 'What we know about innovation', The Freeman Centre University of Sussex, 13-15 November.
Kale, D, Hinton, MC, Little, SE  (2003)  'Reconfiguration of knowledge creation processes in new product development: the case of Indian pharmaceutical industry', 4th European Conference on Knowledge Management, Oxford.
Kale, D, Hinton, MC, Little, SE  (2003)  'Reconfiguration of knowledge management practices in new product development - the case of Indian pharmaceutical industry', 25th R&D Management Conference on Implementing the Theories of R&D Management - Advancing the State of the Art, Manchester.
Barnes, DL, Hinton, MC  (2002)  'E-commerce in the old economy', 13th Annual Conference of the Production and Operations Management Society, San Francisco, 5-8 April.
Barnes, DL, Hinton, MC  (2002)  'Managing operations in the Internet era', 9th International Conference of the European Operations Management Association. Copenhagen: 2-4 June.
Hinton, MC, Barnes, DL, Mieczkowska, SM  (2002)  'The performance measurement of inter-organisational business processes in e-business', BCS, ISCAN, CIMA Supply Chain Accounting and E-Business Conference. Sheffield Hallam University: 2-3 July.
Mieczkowska, SM, Hinton, MC  (2001)  'Caveat emptor: the customer process shift in electronic commerce', ICITA 2001: Innovations for an e-Society. Challenges for Technology Assessment Conference; Berlin, 17-20 October.
Hinton, MC, Barnes, DL, Mieczkowska, SM  (2001)  'Internal business process integration and the impact of e-commerce', British Academy of Management Annual Conference, Cardiff, 5-7 September.
Barnes, DL, Hinton, MC  (2001)  'Managing e-operations for competitive advantage', First International Conference on Electronic Business, Hong Kong, 19-21 December.
Barnes, DL, Hinton, MC  (2001)  'Towards a framework for investigating the impact of e-commerce on internal business processes', 8th International Conference of the European Operations Management Association Conference, Bath, 3-5 June.
Hinton, MC, Lawrenson, DM  (2000)  'Barriers to the development of e-commerce innovations', Proceedings of the Business Information Technology World Conference, Mexico City, 1-4 June.
Hinton, MC, Lawrenson, DM  (2000)  'Business innovation through e-commerce: overcoming barriers to development', BAM 2000, Edinburgh.
Hinton, MC, Francis, GA, Holloway, JA  (2000)  'The underlying processes of successful benchmarking: experiences in four organizations', 2nd International conference on Performance Measurement - Past, Present and Future, Cambridge, U.K., pp. 218-225.
Hinton, M, Francis, GA, Holloway, J  (2000)  'The underlying processes of successful benchmarking: experiences in four organizations', 2nd International conference on Performance Measurement - Past, Present and Future, Cambridge, U.K..
Hinton, MC, Hall, PA, Amin, N  (1999)  'A study of strategic and decision-making issues in adoption of ERP systems resulting from a merger in a financial services sector', Enterprise Management and Resource Planning Systems, Venice, 25-26 November.
Hinton, MC, Weerakkody, V  (1998)  'Does process improvement support the better exploitation of IS/IT in organizations?', Proceedings of the Business Information Technology Conference, Manchester, November.
Holloway, J, Hinton, M, Mayle, D  (1998)  'Making the case for benchmarking', 4th International Management Control Systems Research Conference, Reading.
Francis, GA, Hinton, MC, Holloway, JA  (1998)  'Management accountants as best practice benchmarkers', British Accounting Association National Conference, April 28.
Mayle, DT, Hinton, MC, Holloway, JA  (1998)  'What really goes on in the name of benchmarking', Performance Measurement - Theory and Practice, Cambridge, pp. 631-638.
Holloway, JA, Hinton, MC, Mayle, DT  (1997)  'Why benchmark? Understanding the processes of best practice benchmarking', Business Track, British Academy of Management Conference, London, pp. 271-291.
Hinton, MC, Trott, P  (1996)  'The changing nature of R & D management: why information technology (IT) is not a panacea', R & D Management Conference, Lausanne, Switzerland, September.
Other
Hinton, MC  (2006)  'Estate agents on the brink?', issue 23/11/10, Blog for the BBC's The Money Programme.
Holloway, JA, Francis, GA, Hinton, MC  (1999)  'A Case Study of Benchmarking in the National Health Service', Open University Business School Working Paper, issue 99/03. Abstract
Weerakkody, V, Hinton, MC  (1998)  'Does Process Improvement Support the Better Exploitation of IS/IT in Organisation', Open University Business School Working Paper, issue 98/14.
Holloway, JA, Francis, GA, Hinton, MC, Mayle, DT  (1998)  'Making the Case for Benchmarking', Open University Business School Working Paper, issue 98/05. Abstract
Francis, GA, Hinton, MC, Holloway, JA, Mayle, DT  (1998)  'A Role for Management Accountants in Best Practice Benchmarking', Open University Business School Working Paper, issue 98/02. Abstract
Francis, G, Hinton, M, Holloway, J, Mayle, D  (1998)  'A Role for Management Accountants in Best Practice Benchmarking', issue 98/02, The Open University Business School Working Paper, The Open University. Abstract
Hinton, MC, Kaye, RG  (1996)  'The Hidden Investments in IT: the role of organisational context and system dependency', Open University Business School Working Paper, issue 96/12.