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Professor Elizabeth Daniel

Staff photo

Professor in Information Management

You can email Professor Elizabeth Daniel directly; but for media enquiries please contact a member of The Open University's Media Relations team.

Staff profile

See below for Professor Elizabeth Daniel's:

Biography

Elizabeth is Professor of Information Management. She joined The Open University Business School in January 2005 having been at Cranfield School of Management since 1999.  Prior to Cranfield, she had been at City University Business School and had spent a decade in industry, initially working as a medical physicist and latterly as a management consultant. 

Elizabeth's research focuses on the effective use of information systems by organisations and the individuals within those organisations. Recent research projects include exploring home based online entrepreneurship, working with colleagues from the School on a project to explore the use of personal data in both the financial services and travel sectors.  Elizabeth has also recently completed a project funded by the Chartered Institute of Management Accountants (CIMA) that looked at current practices in project portfolio management.

A continuing theme of her work is the realisation of benefits from IS and IT investments and she is the co-author with John Ward of the book Benefits Management: How to Increase the Business Value of Your IT Projects.

 

Research interests

The broad theme of Elizabeth's research is business information systems (IS) and their impact on the working of organisations and individuals. Particular areas of interest are:

  • digital entrepreneurship and home based online businesses
  • the use of personal data
  • realising benefits from IS
  • developing business cases for IS
  • IS project , programme and portfolio management
  • the adoption of new management practices, particularly those related to the management of IS.

Impact and engagement

Elizabeth continues to undertake significant consulting work, mainly around the application of the benefits management approach to IS/IT and other types of projects and programmes. Clients include: Microsoft, PWC, PA Consulting, Sainsburys, Brammer plc, the NHS Connecting for Health Programme, St Barts and Royal London Hospitals, Sussex and Lothian & Borders Police Forces, Hertfordshire County Council and Allen & Overy.

She is currently a member of the committee for the Council of Information Systems Professors.

Areas of expertise

  • information systems
  • information management
  • digital entrepreneurship

Current projects

Research student supervision

Publications

Journal papers
Wu, T, Daniel, E, Hinton, M, Quintas, P  (2013)  'Isomorphic mechanisms in manufacturing supply chains: a comparison of indigenous Chinese firms and foreign-owned MNCs', Supply Chain Management: an International Journal, pp. (In press). Abstract
Ball, K, Daniel, E, Stride, C  (2013)  'Dimensions of employee privacy: an empirical study', Information Technology and People, pp. (In press). Abstract
Ward, J, Daniel, E  (2013)  'How to deliver more business benefits from IT investments', The European Financial Review, pp. 27-30. Abstract
Sharma, S, Daniel, E, Gray, C  (2012)  'Absorptive capacity and ERP implementation in Indian medium-sized firms', Journal of Global Information Management, vol. 20, issue 4, pp. (In press). Abstract
Daniel, E, Myers, A, Dixon, K  (2012)  'Adoption Rationales of New Management Practices', Journal of Business Research, vol. 65, issue 3, pp. 371-380. Abstract
Hartnett, EJ, Daniel, EM, Holti, R  (2012)  'Client and consultant engagement in public sector IS projects', International Journal of Information Management, vol. 32, issue 4, pp. 307-317. Abstract
Ward, J, Daniel, E  (2012)  'The role of project management offices (PMOs) in IS project success and management satisfaction', Journal of Enterprise Information Management, pp. (In press). Abstract
Daniel, EM, Ward, JM, Franken, A  (2010)  'Project portfolio management: balancing risk and performance in turbulent times', Chartered Institute of Management Accountants (CIMA) Research Update, vol. 2010, issue March, pp. 10-11. Abstract
Redondo, E, Daniel, EM, Ward, JM  (2009)  'Combining the rational and relational perspectives of electronic trading', European Journal of Information Systems, vol. 18, issue 1, pp. 79-97. Abstract
Daniel, EM, Kodwani, D, Datta, S  (2009)  'The impact of ICT-enabled offshoring announcements on share prices', Journal of Enterprise Information Management, vol. 22, issue 3, pp. 241-256. Abstract
Ward, JM, Daniel, EM, Peppard, J  (2008)  'Building Better Business Cases for IT Investments', MIS Quarterly Executive, vol. 7, issue 1, pp. 1-15. Abstract
Wilson, H, Daniel, EM, Davies, IA  (2008)  'The diffusion of e-commerce in UK SMEs', Journal of Marketing Management, vol. 24, issue 5-6, pp. 489-516. Abstract
White, A, Daniel, EM, Ward, JM, Wilson, H  (2007)  'The adoption of consortium B2B e-marketplaces: An exploratory study', Journal of Strategic Information Systems, vol. 16, issue 1, pp. 71-103. Abstract
White, A, Daniel, EM, Ward, JM, Wilson, H  (2007)  'The adoption of consortium B2B e-marketplaces: An exploratory study', The Journal of Strategic Information Systems, vol. 16, issue 1, pp. 71-103. Abstract
White, A, Daniel, EM, Ward, JM, Wilson, H  (2007)  'Factors influencing the adoption of electronic marketplaces', Journal of Strategic Information Systems, vol. 16, issue 1, pp. 71-103.
Peppard, J, Ward, JM, Daniel, EM  (2007)  'Managing the realization of business benefits from IT investments', MIS Quarterly Executive, vol. 6, issue 1, pp. 1-11. Abstract
Wilson, H, Daniel, EM  (2007)  'The multi-channel challenge: A dynamic capability approach', Industrial Marketing Management, vol. 36, issue 1, pp. 10-20. Abstract
Wilson, H, Daniel, EM  (2007)  'The multi-channel challenge: A dynamic capability approach', Industrial Marketing Management, vol. 36, issue 1, pp. 10-20. Abstract
Daniel, EM, Ward, JM  (2006)  'Integrated service delivery: exploratory case studies of enterprise portal adoption in UK local government', Business Process Management Journal, vol. 12, issue 1, pp. 113-123. Abstract
White, A, Daniel, EM, Mohdzain, M  (2005)  'The role of emergent information technologies and systems in enabling supply chain agility', International Journal of Information Management, vol. 25, issue 5, Elsevier Ltd., pp. 396-410. Abstract
Ward, JM, Hemingway, C, Daniel, EM  (2005)  'A Framework for addressing the organisational issues of enterprise systems implementation', Journal of Strategic Information Systems, vol. 14, issue 2, Elsevier B.V., pp. 97-119. Abstract
Daniel, EM, White, A  (2005)  'The future of inter-organisational system linkages: findings of an International Delphi Study', European Journal of Information Systems, vol. 14, issue 2, Basingstoke, Hampshire, Palgrave Macmillan Ltd, pp. 188-203. Abstract
White, A, Daniel, EM  (2004)  'The impact of e-marketplaces on dyadic buyer-supplier relationships: evidence from the healthcare sector', Journal of Enterprise Information Management, vol. 17, issue 6, Emerald Group Publishing Limited, pp. 441-453. Abstract
Daniel, EM, White, A, Ward, JM  (2004)  'Exploring the role of third parties in inter-organisational web service adoption', Journal of Enterprise Information Management, vol. 17, issue 5, Emerald Group Publishing Limited, pp. 351-360. Abstract
White, H, Daniel, EM  (2004)  'The future of on-line retailing in the UK: learning from experience', Marketing Intelligence and Planning, vol. 22, issue 1, Emerald Group Publishing Limited, pp. 10-23. Abstract
Daniel, EM, Wilson, HN  (2004)  'Action research in turbulent environments: an example in e-commerce prioritisation', European Journal of Marketing, vol. 38, issue 3/4, Emerald Group Publishing Limited, pp. 355-377. Abstract
White, A, Daniel, EM  (2004)  'Electronic marketplaces: an empirical study in the UK healthcare sector', International Journal of Electronic Business, vol. 2, issue 6, Inderscience Enterprises Limited, pp. 603-624. Abstract
Daniel, EM, Hoxmeier, J, White, A, Smart, A  (2004)  'A framework for the sustainability of e-marketplaces', Business Process Management Journal, vol. 10, issue 3, Emerald Group Publishing Limited, pp. 277-289. Abstract
White, A, Daniel, EM, Wilkinson, M  (2004)  'The impact of e-marketplaces on buyer-supplier relationships: a cross industry perspective of the "move to the middle" hypothesis', International Journal of Information Technology and Management, vol. 3, issue 2-4, Inderscience Enterprises Limited, pp. 127-140. Abstract
Daniel, EM, Wilson, HN  (2003)  'The role of dynamic capabilities in e-business transformation', European Journal of Information Systems, vol. 12, issue 4, Palgrave Macmillan, pp. 282-296. Abstract
Daniel, EM  (2003)  'An Exploration of the inside-out model: e-commerce integration in UK SMEs', Journal of Small Business and Enterprise Development, vol. 10, issue 3, Emerald Group Publishing Limited, pp. 233-249. Abstract
Daniel, EM, Wilson, H, McDonald, MHB  (2003)  'Towards a map of marketing information systems: an inductive study', European Journal of Marketing, vol. 37, issue 5/6, Emerald Group Publishing Limited, pp. 821-847. Abstract
Daniel, EM, Wilson, H, McDonald, MHB  (2003)  'Towards a map of marketing information systems: an inductive study', European Journal of Marketing, vol. 37, issue 5/6, pp. 821-847. Abstract
Daniel, EM, Wilson, H  (2002)  'Adoption intentions and benefits realised: a study of e-commerce in UK SMEs', Journal of Small Business and Enterprise Development, vol. 9, issue 4, Emerald Group Publishing Limited, pp. 331-348. Abstract
Daniel, EM, Grimshaw, DJ  (2002)  'An exploratory comparison of e-commerce adoption in large and small enterprises', Journal of Information Technology, vol. 17, issue 3, Routledge, pp. 133-147. Abstract
Daniel, EM, Wilson, H, Myers, A  (2002)  'Adoption of e-commerce by SMEs in the UK: Towards a stage model', International Small Business Journal, vol. 20, issue 3, SAGE Publications, pp. 253-270. Abstract
Wilson, H, Daniel, EM, McDonald, MHB  (2002)  'Factors for success in customer relationship management (CRM) systems', Journal of Marketing Management, vol. 18, issue 1, Argyll, Scotland, Westburn Publishers Limited, pp. 193-219. Abstract
Grimshaw, DJ, Daniel, EM  (2002)  'An exploratory comparison of e-commerce adoption in large and small enterprises', Journal of Information Technology, vol. 17, issue 3, pp. 133-147.
Daniel, EM, Wilson, H, Myers, A  (2001)  'Innovation in small and medium sized enterprises: the case of e-commerce adoption in the UK', Innovation: Management, Policy and Practice, vol. 4, issue 1, Queensland, Australia, eContent Management Pty Ltd, pp. 12. Abstract
Daniel, EM  (2000)  'The provision of electronic banking services in the UK and Scandinavia', Journal of Financial Services Marketing, vol. 4, issue 4, Palgrave Macmillan Ltd, pp. 319-330.
Daniel, EM, Tomkin, N  (1999)  'Firm-level benefits of radical innovation', Journal of General Management, vol. 24, issue 4, Braybrooke Press Ltd., pp. 38-52.
Daniel, EM, Klimis, GM  (1999)  'The impact of electronic commerce on market structure: an evaluation of the electronic market hypothesis', European Management Journal, vol. 17, issue 3, Reed Elsevier, pp. 318-325. Abstract
Daniel, EM  (1999)  'Provision of electronic banking in the UK and the Republic of Ireland', International Journal of Bank Marketing, vol. 17, issue 2, Emerald Group Publishing Limited, pp. 72-83. Abstract
Daniel, EM  (1998)  'Online banking: winning the majority', Journal of Financial Services Marketing, vol. 2, issue 3, pp. 259-270.
Daniel, EM, Storey, C  (1997)  'On-line banking: Strategic and management challenges', Long Range Planning, vol. 30, issue 6, Elsevier B.V., pp. 890-898. Abstract
Daniel, EM, Harris, G  (1997)  'Will current financial service providers survive the on-line revolution? A branding perspective', Journal of Brand Management, vol. 5, issue 3, Palgrave Macmillan, pp. 203-208.
Books
Ward, J, Daniel, E  (2012)  'Benefits Management: How to Increase the Business Value of Your IT Projects (2nd ed.)', Chichester, John Wiley & Sons, pp. 362. Abstract
Daniel, EM, Myers, A, Dixon, K  (2009)  'Don–t Blame the Tools: The Adoption and Implementation of Managerial Innovations', London, UK, CIMA Publishing. Abstract
Ward, JM, Daniel, EM  (2005)  'Benefits Management: Delivering Value from IS & IT Investments', Chichester, UK, John Wiley, pp. 418. Abstract
Daniel, EM, Wilson, H, McDonald, MHB, Ward, JM  (2001)  'Marketing strategy in the digital age: exploiting e-commerce in your business', Financial Times Management Briefings Series, London, UK, Financial Times Prentice Hall.
Wilson, H, Daniel, EM, McDonald, MHB, Ward, JM, Sutherland, F  (2001)  'Profiting from eCRM: Making the new marketing work', London, UK, Financial Times Prentice Hall. Abstract
Daniel, EM  (1998)  'Electronic Banking in Europe', International Business Intelligence Reports, London, UK, The Stationery Office Books. Abstract
Book chapters
Ball, KS, Daniel, EM, Dibb, S, Meadows, M  (2010)  'Democracy, surveillance and "knowing what's good for you": the private sector origins of profiling and the birth of 'citizen relationship management'', Surveillance and Democracy, Abingdon, Routledge.
Daniel, EM, Ward, JM  (2005)  'Enterprise portals: addressing the organisational and individual perspectives of information systems', Proceedings of the Thirteenth European Conference on Information Systems, Regensburg, Germany, ECIS Standing Committee.
Redondo, E, Daniel, EM  (2004)  'The study of business-to-business relationships', Information Systems: Exploring Applications in Business and Government, Washington, D.C, The Information Institute.
Daniel, EM, Wilson, HN, Myers, A  (2001)  'An empirical investigation of the adoption of e-commerce by SMEs in the UK', Information systems in the digital world: proceedings of the 6th UKAIS Conference, Manchester, UK, Zeus Press.
Conference papers
Sharma, S, Daniel, EM  (2013)  'Isomorphic processes in ERP adoption by Indian medium-sized firms', 18th UKAIS Conference on Information Systems, 2013: Social Information systems, Oxford, UK. Abstract
Ball, KS, Spiller, K, Dibb, S, Meadows, M, Daniel, EM  (2010)  'Making surveillance messy: a conceptual discussion', Fourth Biannual Surveillance and Society/SSN Conference, City University, London, UK. Abstract
Meadows, M, Ball, KS, Daniel, EM, Dibb, S, Spiller, K  (2010)  'Transferring the ‘War on Terror’ to the private sector: practice perspective on organisational tensions', Strategic Management Society 30th Annual International Conference, Rome. Abstract
Daniel, EM, Myers, A, Dixon, K  (2008)  'Adoption of managerial innovations: effect of adoption rationales on the adoption process', Proceedings of the Annual Conference of the British Academy of Management, Harrogate, UK. Abstract
Ball, KS, Daniel, EM, Dibb, S, Meadows, M  (2008)  'Democracy, paternalism and knowing what's good for you: the private sector origins of profiling and the birth of 'Citizen Relationship Management'', Surveillance and Democracy: An International Workshop, The University of Rethymnon, Crete.
Sharma, S, Gray, CWJ, Daniel, EM  (2007)  'ERP implementation: a compilation of cases', Proceedings of 3rd International Conference on Business, Management and Economics, Turkey, 13-17 June.
Sharma, S, Gray, CWJ, Daniel, EM  (2007)  'ERP implementation: conception to completion', 18th Annual Information Resources Management Association International Conference on Managing Worldwide Operations and Communications with Information Technology, Vancouver, Canada, 19-23 May.
Sharma, S, Daniel, EM, Gray, CWJ  (2007)  'ERP implementation: issues experienced by Indian SMEs', NITIE and IIT Mumbai National Conference on Business Optimization Research Wave, India, 15-17 February.
Sharma, S, Gray, CWJ, Daniel, EM  (2007)  'Selection of ERP implementation strategy in SMEs - preliminary findings', Proceedings of the 8th International Business Information Management Association Conference on Information Management in the Networked Economy, Dublin, Ireland, 20-22 June.
White, A, Daniel, EM  (2004)  'Electronic marketplace in the automotive industry: facilitators of supply chain integration?', 5th World Congress on E-Business, McMaster University, Hamilton, Ontario, Canada.
White, A, Daniel, EM  (2003)  'Electronic marketplace-to-marketplace alliances: emerging trends and strategic rationales', 5th International Conference on Electronic Commerce, Pittsburgh, USA, pp. 248-258. Abstract
Redondo, E, Daniel, EM  (2003)  'E-business in process industries: case studies in the wood products sector', UKAIS Conference, Warwick.
Daniel, EM, Ward, JM  (2003)  'Enterprise portals: improving service delivery in local government', UKAIS Conference 2003, University of Warwick, UK. Abstract
White, H, Daniel, EM  (2002)  'The future of on-line retailing: listening to the experts', Australian and New Zealand Marketing Academy Conference (ANZMAC), Melbourne, Australia.
White, A, Daniel, EM, Wilkinson, M  (2002)  'The impact of e-marketplaces on buyer-supplier relationships: support for the ‘Move to the Middle’ hypothesis', BIT, Manchester.
White, H, Daniel, EM  (2002)  'Experiential reflections and lessons for the future of online retailing in the UK', UK Academy of Marketing Conference, Nottingham.
Daniel, EM, Hoxmeier, J, White, A, Smart, A  (2002)  'A framework for the sustainability of e-marketplaces', UKAIS Conference, Leeds, April.
Daniel, EM, Wilson, HN, Sutherland, F  (2000)  'Factors determining the successful development of IT systems for marketing', UK Association for IS (UKAIS) Conference, Cardiff, April.
Baden-Fuller, C, McNamara, P, Daniel, EM, Kretschmer, M, Tomkin, N, Carlisle, Y, Howell, J, Fransman, M, Dean, A  (1999)  'The development and exploitation of knowledge in complex projects', 19th Strategic Management Society Annual International Conference: Winning Strategies in a Deconstructing World, Berlin, Germany.
Daniel, EM  (1999)  'Who dares wins?: on-line banking services and innovation types', BIT '99, Manchester, December.
Other
Daniel, EM  (2011)  'Doing the right projects: project portfolio management in tough times'.
Daniel, EM  (2009)  'The growth of Big Brother: The side effect of depersonalisation', issue 23/06/10, Blog for the BBC's The Bottom Line.
Daniel, EM  (2007)  'My son, the broadcaster', issue 13/02/10, Blog for the BBC's The Money Programme.
Daniel, EM  (2007)  'Virtual worlds, real opportunities', issue 31/05/10, Blog for the BBC's Money Programme.
Daniel, EM  (2006)  'Riding on eBay's coat-tails', issue 16/11/10, Blog for the BBC's The Money Programmme.
Daniel, EM  (2006)  'Will mobile music sound the blues for the music industry?', issue 18/05/10, Blog for the BBC's The Money Programme.
Daniel, EM  (2006)  'The world according to Google', issue 01/01/10, Blog for the BBC's The Money Programme.
Daniel, EM  (2005)  'Online poker: the e-commerce ace?', issue 08/12/10, Blog for the BBC's The Money Programme.
Daniel, EM  (2000)  'Levelling the playing field: e-commerce in SMEs', Cranfield School of Management.