Towards a framework for evaluating the business process performance of e-business investments
| Publication Type | Journal Article |
| Year of Publication | 2005 |
| Authors | Hinton MC, Barnes DL |
| Journal | International Journal of Business Performance Management |
| Volume | 7 |
| Issue | 1 |
| Pagination | 87-99 |
| ISBN Number | 1368-4892 |
| Keywords | business processes innovation; Case studies; e-business; e-commerce; electronic business; electronic commerce; investment evaluation; investment justification; order delivery; order fulfilment; performance evaluation; performance measurement |
| URL | http://oro.open.ac.uk/1357/ |
| Refereed Designation | Refereed |
Abstract
Much business process innovation is being driven through development of e-commerce applications. But e-business requires considerable financial investment, the justification and evaluation of which requires some kind of performance measurement system. This paper reports research into the development of performance measurement in e-business order fulfilment and delivery processes. A series of case organisations have been used to develop a framework for understanding e-commerce performance, and to explore the range of specific measures organisations are currently using within this context.
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