Call Centres
| Publication Type | Book Chapter |
| Year of Publication | 2007 |
| Authors | Ball KS |
| Secondary Authors | Clegg SR, Bailey JR |
| Book Title | International Encyclopaedia of Organization Studies |
| Publisher | Sage |
| City | London, UK |
| URL | http://oro.open.ac.uk/12377/ |
| Refereed Designation | Refereed |
Abstract
About the book: The International Encyclopedia of Organization Studies is a definitive description of the field, spanning individual, organizational, societal, and cultural perspective in a cross-disciplinary manner. Editors Stewart R. Clegg and James R. Bailey have sought to capture much of the cutting-edge thinking that characterizes the best scholarship internationally. The Encyclopedia is thoroughly cross-referenced and entries are based around a series of broad themes.
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