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Freedom of information

Welcome to The Open University Worldwide's Freedom of Information website. This contains the information in our publication scheme and details of the scheme itself.

Introduction

The Freedom of Information Act (2000) requires every public authority to adopt and maintain a publication scheme. Its purpose is to ensure a significant amount of information is easily and routinely available.

The act also requires every public authority to comply with requests for the information that it holds unless an exemption from disclosure applies.

If you would like to find out more about the Freedom of Information Act, you can follow this link to visit the website of the Information Commissioner's Office:

Information Commissioner's Office website

Requesting Information

The Freedom of Information Act gives the right to any individual (irrespective of age, nationality, location, etc.) to make a request for information that we hold. The request must be made in writing (including by fax or e-mail), it must give your name and address, and it must provide enough detail for us to identify the information required.

We are happy to help you with advice and assistance to make your request. We will either provide you with the information within 20 working days, or we will explain why the information is exempt from disclosure. We may make a charge to cover our costs for preparing and sending the information.

Exempt Information

We try to be as open as possible in publishing information but there are instances where, for legitimate reasons, some information is withheld. The Freedom of Information Act describes a number of exemptions and the circumstances where these apply.

When we withhold information, we explain the reason that we believe the information is exempt from publication. For example, information will not be available if it is confidential or of a commercially sensitive nature, or where its release would be in conflict with the conditions under the Data Protection Act. If you disagree with our decision, you have the right to complain.

Charges

We use this website to publish our information free of charge. If you prefer, we can print single pages of the website information for you.

We may make a charge for multiple prints or for documents that are not available on the website, to cover our costs for copying, postage and packing. We would require payment in advance in this case.

We will provide up to 24 pages of information from the website free of charge. For larger quantities we charge 20 pence per page plus postage. Multiple requests from the same individual or organisation will be treated as a single request and the appropriate charge levied.

Information may also be made available in large print, or within electronic audio files upon request. Note that we may make a charge to cover our costs for preparing the information in these formats. We would require payment in advance in this case.


Who we are

This section shows information for classes from the 'Who we are' section of our publication scheme. These include brief descriptions of The Open University Worldwide and its structure. You can follow these links to see information for the classes in this section:

Basic Company Information

Company name: Open University Worldwide Limited
Company registration number: 1260275
Company registered address: Walton Hall, Milton Keynes, Buckinghamshire. MK7 6AA
Company registered in: England and Wales

Company Objectives

Open University Worldwide Ltd is a wholly owned subsidiary of The Open University. It contributes to the core business of The Open University in two key ways:

(i) by supporting the OU in using its expertise and experience as a world leader in supported open learning
(ii) by aiming to increase the financial return to the OU from its international and corporate activities.

The following general objectives are derived from the purpose statement above:

  1. To generate a financial return from international and corporate activities through sales of learning materials, consultancy and the development of partnerships;
  2. To promote the University as a global leader in distance education while ensuring that the OU's academic and pedagogic reputation is protected;
  3. To enhance worldwide the OU brand and key values and mission of the institution.

Relationship with The Open University

Open University Worldwide Ltd is a wholly owned subsidiary of The Open University. You can find out more about The Open University by following these links:

The Open University
The Open University - Freedom of Information


Financial

Open University Worldwide Ltd is a wholly owned subsidiary of The Open University. You can view the University's annual accounts under 'What We Spend and How We Spend It' in the 'Finance' section of the University's Freedom of Information website:

Financial Statement 2015
Financial Statement 2014
Financial Statement 2013
Financial Statement 2012
Financial Statement 2011
Financial Statement 2010
Financial Statement 2009
Financial Statement 2008
Financial Statement 2007
Financial Statement 2006


Priorities

For information on our priorities, please see the Open University website.


Decision making

For information on how we make decisions, please see the Open University website.


Policies and procedures

As a wholly owned subsidiary of The Open University, we adhere to the University's career development and staff appraisal procedures. Please follow the link for information on the working processes used by the functional areas within the company. For information on the HR policies and procedures, you can view these on the 'HR' section of the University's Freedom of Information website.


Lists and registers

For information on lists and registers, please see the Open University website.


Services

For information on the services we offer, please see the Open University website and the main Open University Worldwide website.


Contact OUW

If you require further assistance or you would like us to print information from our publication scheme for you, please contact our customer services department:

Contact Info: +44 (0)1908 653994
E-mail: ouw-customer-services@open.ac.uk

If you would like any information that is not included in our publication scheme, please write to our customer services department at:

Open University Worldwide Ltd.
Customer Services (Freedom of Information Request)
Walton Hall
Milton Keynes
MK7 6AA

Please provide us with enough details so that we can identify the data you require. Our customer services department can provide advice and assistance to help you with your request.

For further details regarding requesting information click here .

If you have any comments about our operation of the publication scheme, or how we have dealt with your request for information, or if you find the scheme difficult to understand, please let us know. We also welcome suggestions as to how our scheme might be improved. You can contact our Freedom of Information co-ordinator at:

Open University Worldwide Ltd.
Freedom of Information Co-ordinator
Walton Hall
Milton Keynes
MK7 6AA

Complaints

We recognise that we don't get everything right every time. If you are not satisfied with the assistance or service that you receive from us, please follow this link to find out how to make a complaint:

Complaints Information