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  4. Level 4 NVQ Diploma in Business and Administration

Level 4 NVQ Diploma in Business and Administration

Qualification fee and dates

Registration close date Start date End date Fee
15th  December 2019 15th  February 2020 15th August 2021 £2600
15th March 2020 15th May 2020 15th November 2021  £2600
15th June 2020 15th August 2020 15th February 2022 £2600
15th September 2020 15th November 2020  15th May 2022 £2600

Size of qualification

This Level 4 NVQ Diploma qualification has a minimum credit value of 57.

The Level 4 NVQ Diploma in Business and Administration Qualification Structure Information page shows how these credits are achieved through a combination of mandatory and optional credits.

To register

To register for this qualification you need to complete a registration agreement form. This will prompt you to consider all the aspects involved in undertaking a supported distance learning qualification and to seek permission from your organisation to collect evidence in the workplace. To find out more about registering please click here ‘How to Register’

Supported distance learning

To achieve this qualification you will work through a series of 10 modules.  Each module is structured with set activities to enable you to:

  • Gather evidence for the qualification
  • Receive guidance on how to present your evidence
  • Understand how to use the eportfolio system

You will have access through VQLearner Home to online resources and other Open University courses to help you develop knowledge and understanding for the qualification. You will also receive support from the VQAC Learner Support Team and your allocated assessor.

How long will it take?

When you register, you will see that your qualification has a stated end date. You can complete your qualification sooner than the end date if you are able to submit work regularly and at a good pace.

If you do not complete your registered qualification by the stated end date you may be able to apply for an extension which will incur additional fees.

Qualification content and how it is assessed

The majority of credit in this diploma (18 credits) is included in the four mandatory units.

The remaining credit (39 credits) is made up from optional units.

Each unit in this qualification is split into learning outcomes with associated assessment criteria, for more information on the requirements…

Mandatory units

The first mandatory unit, Communicate in a Business Environment, will need you to show how you select and use different styles of communication in order to communicate effectively, whether in writing or verbally.  You will need to demonstrate how you plan communications, how you communicate in a wide range of situations and how you identify ways of developing your communication skills.

For the second mandatory unit, Manage Personal and Professional Development, you will be required to identify personal and professional development requirements and fulfil a personal and professional development plan.  You will also need to demonstrate that you maintain a personal and professional development plan ensuring it is relevant.

When completing the third mandatory unit, Manage the Work of an Administrative Function, you will need to demonstrate how you organise the work of an administrative function and manage administrative workflows.

For the final mandatory unit, Resolve Administrative Problems, you will need to show your skills in identifying and resolving administrative problems.  This will also include demonstrating your knowledge regarding the principles that underpin the resolution of administrative problems.

Optional units

The remaining 39 credits are made up from a range of units.  These optional units cover a variety of tasks and skills you may perform in your role such as:

  • Leadership and direction

  • Information systems

  • Events and meetings

  • Customer service

  • Contracts and tenders

  • Change and innovation

  • Projects

  • Business processes and problems

The qualification structure



Credit transfer

An added advantage of successfully achieving your Level 4 Diploma is that you will be able to apply to transfer credit points from this qualification towards The Open University BA/BSc degree. 

You can find out more about this at

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