What you will study
This module will help you to build a career in public services and will develop skills to improve your performance at work – and as such is quite different from many other modules that are designed around a particular subject (for example, management or marketing) and that have a bounded academic area for learning. It provides you with an opportunity to make your own decisions about what you will learn to improve your performance in the workplace and you will draw up your own learning contract to guide your studies. You will draw on a range of module resources which will help to develop your study skills in reading, writing, reflective learning and critical thinking – and you will practise all these in carrying out your work-based learning inquiries. You may find it challenging at first to take control of your learning in this way but you should also derive great satisfaction from doing so.
Online learning will be a major part of this module. You will be directed to learning resources to help you to develop your study skills and activities that cover a range of topics and issues linked to your work, and specifically, you will study for one of your WBL topics, Customer Care in the Public Sector. Other resources are provided to support your work-based learning, covering a range of topics including self-management, work-life balance, persuasive skills and decision making. The learning resources will focus on helping you to try doing things differently in your work role, rather than just acquiring more academic knowledge.
These learning resources and activities will be supported by tuition that will include active involvement with your tutor through online tutor group forum activities and two day schools, plus collaborative work via online forums with a community of peers. The assessment for this module focuses on your personal learning experience and your reflection on that experience.
You will learn
In practical terms, the learning outcomes of this module are that you will be able to demonstrate:
Knowledge and understanding
an understanding of your learning and selected work-based learning topics.
basic skills in reflective learning, including insights into experiences and making decisions upon future action.
Practical and professional skills
an ability to plan, manage and communicate your learning within chosen work-based learning topics.
an ability to use relevant knowledge and key skills to engage critically with a range of problems and issues in your workplace.
To get the most out of this module you should be doing some kind of work as you will be undertaking two work-based learning inquiry projects as part of your learning (but it does not matter whether this is paid, or unpaid, or voluntary work). The module content is directly relevant to providing you with the skills to develop your ability to learn.