What you will study
The first half of the module introduces you to project management with an emphasis on managing software projects. In addition to covering project management techniques and topics – such as project planning and activity planning, and managing risk and allocating resources – you will also focus on the techniques that are most relevant to software project management. This will include choosing an appropriate software development approach, estimating how much development effort will be required and measuring the quality of software. In addition to monitoring software quality, you’ll explore the tools and techniques that are necessary for monitoring the progress of projects. You will also explore some wider issues within project management, such as managing contracts, portfolios of projects and programmes.
The second half of the module – on service management – is based around the ITIL® Service Management framework. You will be introduced to the five stages of the Service Lifecycle:
Service Strategy involves planning new and changed services to support and achieve the goals of the organisation
Service Design entails designing an IT service, including the processes and policies that support the service
Service Transition turns a design for a service into an operational service and manages the transition as the new service becomes operational
Service Operation concerns itself with running services efficiently and effectively
Continual Service Improvement is a process that helps to create better services by identifying and implementing improvements to existing services.
Throughout this part of the module, the principles of good service management will be emphasised.
An essential part of both project management and service management is working with other people. Therefore, you will look at some of the issues that may arise when working in a team and when managing other people.
During the first half of the module, you will collaborate with your fellow students in a small team on a project planning exercise. Having produced a project specification in your team, you will then work both on your own and in your team to develop the project plan and then modify this plan according to different scenarios.
Throughout the module, audio and some visual materials will illustrate and bring the study topics to life, including case studies, interviews and panel discussion with experts in project management and service management. You will explore some of these case studies further by asking what-if questions and suggesting how the project or service could have been managed differently.
This module provides you with a basis for further study of project management and service management, and introduces you to many of the concepts that are tested by the BCS Professional Certification in IS Project Management and IT Service Management.
In addition, the module helps develop important skills which are particularly relevant to the workplace, such as written communication skills, information literacy, independent learning, critical analysis and team working. In an IT context the module will provide practitioners with relevant experience, skills and insight into project management and service management.