Skip to content
You are viewing information for England.  Change country.

Improving operational performance

This course is for professionals who want to improve their practical contribution to how their organisation, or their part of it, manages performance. It provides you with the tools and techniques you need to identify objectives; understand, monitor, measure and manage performance in the part of the organisation that you control; and identify how your own practice fits in. Rather than looking at managing performance through people, the course introduces key ideas from an operational viewpoint.

This course will be beneficial to large companies of 1000+ employees.

Standalone study only

You will not be awarded credits for studying this course. It is available for standalone study only and cannot be counted towards an OU qualification.

Short course

Short course code
This is a non-credit bearing course.
Study method
Distance Learning
Short course cost
See Registration
Entry requirements
See Am I ready?

What you will study

During this course, you will work at your own pace through study material that examines the main processes involved in organisational performance management, including environmental analysis, setting objectives, identifying processes, decision making and control. Throughout, a series of activities enable you to reflect upon and assess your current practice and to build up a Personal Action Plan for continued development in this area.

By the end of this course you will be able to:

  • understand the different approaches to organisational performance
  • identify how your own practice fits with these approaches
  • set meaningful objectives
  • select appropriate approaches to measuring and reviewing performance in your organisation
  • identify ways to help improve performance
  • plan further development in managing organisational performance.

The strong link between course learning and your work practice creates relevant, enduring and transferable outcomes. It requires no more than 30 hours of your time in total, over whatever period suits you. But the learning is far richer than more expensive one- to three-day workshops. Register online today and start tomorrow – no need to wait!

The course features the distinctive strengths of The Open University from its years of expertise in work-based learning:

  • The convenience of accessing clearly presented and sequenced materials, activities and support whenever suits you and wherever you have access to the dedicated website – if you prefer, you can print key materials to work on them offline.
  • The support of an expert learning adviser who can clarify study materials, answer questions and help you relate the course to your specific needs.
  • A work-based activity to help you to connect the course to your individual and organisational context and needs. This is built up from short activities during the course, leading to a Personal Development Plan. At the end of the course you send this to the learning adviser, who provides personal feedback.
  • Certification of completion from the OU for those who complete the course. You can use this to demonstrate your Continuing Professional Development (CPD) activity to your employer and/or professional body. (N.B. The course does not carry academic credit points.)

Professional recognition

Successful completion of the course enables us to recognise your achievement of the course learning by issuing an OU certificate. You can use the Certificate to document your commitment to Continuing Professional Development in your personal portfolio, or to provide evidence to employers or a professional body.

Learner support

Expert, confidential learner support is available when you need it from a learning adviser, who will respond to you direct within 24 hours. Other support is available via the GB008 forum, library, StudentHome website and computing helpdesk.

Work-based activity

The work-based activity for this course has been designed as an integrated ongoing activity that you submit at the end of your study. It will allow you to reflect on your learning and how to use it in your professional work.


Although there are no formal academic requirements to study any of our CPD courses, you are expected to have some experience in the field and the course assumes a familiarity with the subject.

For each course you can register and begin at any time during the life of the course. You can study at your own pace and submit your work-based activity at any date before the final submission date for the course. Information about the final submission date is available when you register for the course.


Start End Fee
- - -

No current presentation

Ways to pay

Credit/Debit Card - We accept American Express, Mastercard, Visa/Delta or Visa Electron.

Sponsorship - If the qualification you’ve chosen is geared towards your job or developing your career, you could ask your employer to sponsor you by paying some or all of the fees. Your sponsor just needs to complete a simple form to confirm how much they will be paying and we will invoice them.

Gift Voucher - Vouchers are currently available in the following denominations: £10, £20, £50 and £100.

What's included

All learning materials, exercises, study support and work-based activity are delivered entirely online.

Computing requirements

You will need a computer with internet access to study this module as it includes online activities, which you can access using a web browser.

  • If you have purchased a new desktop or laptop computer since 2008 you should have no problems completing the online activities.
  • If you’ve got a netbook, tablet or other mobile device check our Technical requirements section.
  • If you use an Apple Mac you will need OS X 10.7 or later.

You can also visit the Technical requirements section for further computing information (including details of the support we provide).

If you have a disability

The course is delivered online and makes use of a variety of online resources. If you use specialist hardware or software to assist you in using a computer or the internet you are advised to talk to the Student Registration and Enquiry Service about support which can be given to meet your needs. If you are a new learner with the OU, make sure that you look at our website.