Planning and leading service innovation
GB089

Section 1: How far have you got?


What's innovative about it?

A calendar

We begin our consideration of how far you have got with your idea for an innovation with this deceptively simple question about it. Your understanding of what exactly is innovative about it may well have evolved as you have found out more about it and how people react to it. And much of what is involved in taking the idea further will be shaped by this understanding.

Whether or not you have studied other courses in the Clinical Leadership programme, you will probably be aware that the term ‘innovation’ can be used to describe a wide range of phenomena in healthcare and elsewhere. However, as in other courses, we recommend that you keep in mind two features as absolutely core to your claim that something is an innovation (Williams et al., 2009, p. 5):

So innovation in the way a service is delivered goes beyond improvement of established process and practices and involves challenging and even replacing some aspects of them. Innovations do not simply follow from improving what is already there. This break with established practice may be limited in scope or comprehensive and far reaching, so the service becomes transformed completely, as with the replacement of a great deal of cardiac surgery with the use of stents by cardiologists. But moving beyond what is already in place, even on a limited front, implies two further things:

These two features of innovation are the fundamental reasons why planning and leading innovation can be difficult as well as rewarding.

 

Activity

Download the ‘Developing innovation’ worksheet. (You will return to this document throughout Section 1 and later in the course.) Begin by drafting your thoughts in answer to the first question about the ways in which your proposed innovation might be novel. As you work through the next few screens, fill in the rest of the questions, returning to your earlier answers from time to time as new insights occur to you.

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