The impact of our reactions and responses

Now we are going to look at some examples of how different types of responses can lead to very different outcomes. The next series of three videos are set in a high secure/prison environment and illustrate how the worker breaks bad news to a service user.

Watch the first clip and then answers the questions below.

Now watch the two video clips displaying how Officer Haynes and Mark are feeling in this situation.

Now watch Officer Haynes respond differently in the same situation:

Now watch the two video clips of Officer Haynes and Mark and how they felt in this situation.