Tell us what you need

Choose what equipment or services to ask for, or update us on your needs

Make sure you have read through the four step checklist on Decide what you need before you fill in a request form for general services and equipment. This will help you to make the choices appropriate to your individual needs.

Once you have registered for a qualification or module, or if you are already a registered OU student, you can complete the online request form for general services and equipment below and tell us about

• the support you would like for your studies
• changes to your situation and the services you have already requested.

How much information do I need to give?

We will ask you to tell us

• briefly about your disability, illness or impairment
• whether you would like
  • accessible study materials
  • the loan of any equipment
  • communication support
• whether you have particular requirements for tutorial facilities.

Why do I need to provide this information?

See Why tell us what you need?

What happens when I submit my form?

We forward your form to your regional or national centre, who contact you to confirm your requirements. The University will do its best to provide services that enable you to study effectively but we can't guarantee that all the services and facilities you ask for will be available or approved.

If you submit your request online, you will be given a reference number. Please use it when contacting your regional or national centre with queries.

Forms will normally be processed within 15 working days, but applications from students who are about to start their study will be prioritised over those starting later.

What if I change my mind?

If you change your mind after you have submitted your form, or if your circumstances change, you can re-submit the online request form, or contact us by email, telephone or post.

Please remember that there is always a slight delay in your record being updated. If you wish to make changes before your previous requests have been processed and authorised, please do so via email or telephone so that we can avoid working with out-of-date information.