This page shows a number of generic IT professional job roles created using SFIA and provides the core skills and additional skills which would normally be expected in each role.
Chief Information Officer (CIO) |
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| Main competency group: | CIO |
| Skills level range: | Senior manager upwards (SFIA levels 6 to 7) |
| Role overview
A CIO is the head of the IT function in an organisation. They will have full authority and
responsibility for the IT strategy and ultimately the overall IT service delivery within the organisation. |
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Chief Technology Officer (CTO) |
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| Main competency group: | Enterprise strategy |
| Skills level range: | Senior manager upwards (SFIA levels 6 to 7) |
| Role overview
The CTO is an executive level position responsible for ensuring that an organisation gets the most out of existing technology, and understands the potential of emerging technological advances.
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Additional skills
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IT Consultant (subject matter expert) |
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| Main competency group: | Enterprise strategy |
| Skills level range: | Senior manager upwards (SFIA levels 5 to 7) |
| Role overview
An IT consultant is a subject matter expert in a specific area, or number of areas, of technology whose role is to offer advice and guidance to organisations that are using or considering the use of that technology.
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Business Analyst |
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| Main competency group: | Business change |
| Skills level range: | Senior practitioner upwards (SFIA levels 3 to 6) |
| Role overview
A business analyst is accountable for identifying business needs, capturing requirements
and determining solutions to business problems. |
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Core SFIA skills
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Relevant OU modules and qualifications:
Click on the links below to visit our online prospectus for details of each module. |
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Development Manager |
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| Main competency group: | Strategy and architecture |
| Skills level range: | Lead practitioner upwards (SFIA levels 5 to 7) |
| Role overview A development manager has responsibility for ensuring that systems development (programming, coding, systems integrations etc) taking place in, or on behalf of, an organisation is aligned to the strategic goals of the organisation. |
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Core SFIA skills
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Enterprise Architect |
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| Main competency group: | Enterprise strategy |
| Skills level range: | Senior manager upwards (SFIA levels 5 to 7) |
| Role overview
An enterprise architect works with stakeholders, both leadership and subject matter
experts, to build a holistic view of the organisation's strategy, processes, information and information technology assets. An enterprise architect then uses this knowledge to ensure that the business and IT are in alignment. |
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Programme/Senior Project Manager |
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| Main competency group: | Delivery management |
| Skills level range: | Senior manager upwards (SFIA levels 6 to 7) |
| Role overview
A programme manager’s remit is to have oversight and control delivery of several related
projects. At the senior level this could involve managing a portfolio or projects or programmes. |
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Project Manager |
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| Main competency group: | Business change |
| Skills level range: | Senior practitioner upwards (SFIA levels 4 to 7) |
| Role overview A project manager is the person tasked with ensuring that a project achieves agreed objectives within time, cost and quality parameters. |
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Core SFIA skills
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Relevant OU modules and qualifications
Click on the links below to visit our online prospectus for details of each module. |
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IT Procurement Specialist |
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| Main competency group: | Procurement and management support |
| Skills level range: | Lead practitioner upwards (SFIA levels 5 to 7) |
| Role overview An IT procurement specialist is responsible for the acquisition of goods and/or services at the best possible cost, in the right quality and quantity, at the right time, in the right place and from the right source. |
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Contract Manager |
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| Main competency group: | Procurement and management support |
| Skills level range: | Senior practitioner upwards (SFIA levels 5 to 7) |
| Role overview A contract manager is accountable for negotiating the terms and conditions in contracts and ensuring compliance with those terms and conditions, as well as documenting and agreeing any changes that may arise during its implementation or execution. |
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Service Level Manager |
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| Main competency group: | Service management |
| Skills level range: | Senior practitioner upwards (SFIA levels 4 to 7) |
| Role overview
A service level manager is responsible for the monitoring, reporting and ongoing
improvement of a set of services and the associated service level agreements |
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Network Designer |
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| Main competency group: | Solutions development and implementation |
| Skills level range: | Lead practitioner upwards (SFIA levels 5 to 7) |
| Role overview
A network designer engages in the iterative process of ensuring that a new network or
service meets the needs of the subscriber and operator. The process can be tailored according to each new network or service. |
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Core SFIA skills
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| Relevant OU modules and qualifications
Click on the links below to visit our online prospectus for details of each module. |
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Programmer/Analyst |
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| Main competency group: | Solutions development and implementation |
| Skills level range: | Practitioner to lead practitioner (SFIA levels 2 to 5) |
| Role overview
A programmer/analyst is responsible for the design, creation, testing and documentation of
new and amended programmes from supplied specifications in accordance with agreed standards. |
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Core SFIA skills
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Relevant OU modules and qualifications Click on the links below to visit our online prospectus for details of each module. |
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Systems Designer |
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| Main competency group: | Solutions development and implementation |
| Skills level range: | Practitioner to senior manager (SFIA levels 2 to 6) |
| Role overview
A systems designer works in the process of design, development and implementation of
an IT system, based on defined requirements. The role involves planning and designing IT systems that integrate hardware, software and connectivity to other IT systems. |
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Core SFIA skills
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| Relevant OU modules and qualifications
Click on the links below to visit our online prospectus for details of each module. |
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Test Manager |
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| Main competency group: | Solutions development and implementation |
| Skills level range: | Lead practitioner to senior manager (SFIA levels 5 to 6) |
| Role overview A test manager is responsible for testing policy within an organisation. They will also act as a technical expert on the subject of testing processes and standards. |
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| Service Desk Agent | |
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| Main competency group: | Service management |
| Skills level range: | Practitioner to lead practitioner (SFIA levels 1 to 5) |
| Role overview
A service desk agent’s role can include a number of functions depending on the
organisation. A service desk agent will act as the first point of contact for all IT issues, including fault reporting and first line problem resolution, customer service and communication responsibilities. |
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| Support Technician | |
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| Main competency group: | Service management |
| Skills level range: | Practitioner to lead practitioner (SFIA levels 2 to 5) |
| Role overview
A support technician is responsible for keeping an application or suite of applications
running. They will commonly perform basic operational tasks (running scripts, batch jobs etc) at a low level and will act as a technical specialist for their applications at higher levels. A senior or principal technician may well have technical specialism (TECH) as a core skill, and have operational skills at a high level, while a junior technician will lack TECH and have operational skills at a lower level. |
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| Systems Operator | |
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| Main competency group: | Service management |
| Skills level range: | Practitioner to senior practitioner (SFIA levels 1 to 4) |
| Role overview
A systems operator is responsible for the day to day running of an IT infrastructure. They may also contribute to the identification and resolution of faults in those applications.
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IT operations (ITOP) |
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