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The Library Helpdesk uses different Webchat systems between 9am to 5pm and 5pm to 9am. Depending on your own needs, you may need to make Webchat more accessible. The changing colour and font size guidance is the same for both systems, but different for screen readers.
The following options can be changed:
To do this, you will need to amend your browser settings. If you are unsure about how to do this, My Computer My Way from AbilityNet provides instructions on changing colours and font size in Vision - seeing the screen.
Comm100 Webchat makes a noise when the librarian sends a reply. Use the Up and Down Arrows to move between the conversation and input box. Using Up Arrow, a screen reader will read the time a reply was sent and then the message text.
Select Chat to a librarian then the Accessible Webchat for screen reader users link.
If, after reading this page, you still have queries about using the service, please contact the Library Helpdesk by: