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Your feedback

Listening to you

We regularly involve you in assessing our services and resources. Gathering both quantitative and qualitative data enables us to understand your concerns about our services and explore ways in which we can improve things.

In this short 'You said, we did video' you can find out about some of the changes we have made as a result of your feedback:

Here are some of the other ways we gather feedback:


Library website polls give you an opportunity to help us in developing our services to you by voting on a specific question of interest to us. They offer us a snapshot of your views.


In order to improve the services available to you we want to know how we can support your Open University studies, particularly, how satisfied you are with the current library services and what services we could develop in the future to make finding information easier.

National surveys

National Student Survey

This survey is available to students at most Higher and Further education institutions across the UK. It provides students with the opportunity to give their opinions on what they liked about their time at the OU as well as things that they felt could have been improved. The question about library services is 'The library resources (e.g. books, online services and learning spaces) have supported my learning well'. Our ratings are:

Year 2010 2011 2012 2013 2014 2015 2016
% satisfaction 81% 81% 84% 85% 85% 84% 85%

Improvements we have made - introduced Eduroam for students, integrated more library resources and information literacy skills activities into study materials, developed a programme of online training sessions, introduced a 24/7 Library helpdesk for help and support. We have also developed a series of videos to showcase the broad range of library resoures available to you and produced a new student induction video.


We welcome all your comments about the wide range of Library services as your views are a key part of the discussions about developing services for the future and ensuring the best possible services for today..

Jan 30

Introduction to Library Services

Wednesday, 30 January, 2019 - 12:30

Learn about the online library, how to find help and support, and how to access key services to help with your studies or work at the OU.

Library Helpdesk

Chat to a Librarian - Available 24/7

Other ways to contact the Library Helpdesk