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Library Services (Mobile)
Where can I get hold of study materials from other modules/ years?
How do I add or remove a resource from MyOpenLibrary?
Do I have to buy books outside of the study material I'm sent?
What is MyOpenLibrary?
How do I change MyOpenlibrary to reflect my current module?
How do I personalise MyOpenLibrary?
Referencing and Plagiarism
Where can I get help with Refworks Write 'n' Cite?
What if I cannot find the reference type I need in the OU Harvard guide to citing references?
How do I reference resources to avoid plagiarism?
How can I access Refworks or Endnote?
What is the Refworks group code?
The OU Harvard style has disappeared from my ‘Favourites’ list in Refworks. How do I get it back?
Where do I find the OU’s Harvard Guide to Citing References?
I have found a web page with no author, date or publisher - how do I reference it?
Passwords and technical problems
For how long before/after my module will I have access to electronic resources?
Why do I have to register with individual databases?
How do I attend a live online training session via Elluminate?
How do I access an online training session recording?
Can I have an Athens password?
I am having problems accessing a resource via Athens.
How do MBA alumni access e-resources?
Error message - Attempt to authenticate to non-existent session
What is MyReferences?
What help is there for organising references?
Will I still be able to access MyReferences after I have completed my module?
I am having problems when trying to access MyReferences
How can I share references in MyReferences?
I have logged into RefWorks or MyReferences and the content has disappeared.
Folders from one of my MyReferences accounts are appearing in my newly created account.
Libraries near you
My disability means I cannot access my local library. How do I access books and journals?
What is the SCONUL Access Scheme and how do I join?
How do I renew my SCONUL Card?
Who can join the physical library at the OU's campus at Milton Keynes?
What study facilities are available at the OU's campus at Milton Keynes?
What workshops /tutorials are available for me to attend in person in the Library?
What are the opening hours of the OU library building at Milton Keynes?
I live overseas, how can I access libraries near me?
What audio-visual equipment can I borrow from the library?
Finding information on your subject
How can I check whether an item is available in the library?
Where can I get hold of past exam papers?
How do I find articles on a particular topic or by a particular author?
How do I find information on my subject?
Can I search several electronic resources at once? (One stop search)
What is Open Research Online?
What is SAFARI?
What is a database?
What tutorials are available to improve my information skills?
What is Information Skills for Researchers?
Finding and using journals
How can I get access to a particular journal article?
The article I want is not available/I have to pay for the article I want?
Finding and using books and theses
How do I search for electronic books?
What is “My List” and how do I use it?
What is my Library Barcode?
Where can I check my library record?
How do I reserve books?
How do I search for theses?
How do I renew books?
Why can't I read the full text of this ebook?
Disabled students support
Are my study materials available in an alternative format?
Do you have a transcript of this module video?
I am a disabled student, how do I request a postal loan?
Can I navigate the Library website using a screen reader?
My disability means I have difficulty searching the Library databases. Is any help available?
How do I change the text size and colour of the Library website?
It would help me to listen to the Library website, is this possible?
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