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Help & support

The Library Services Helpdesk can assist with enquiries relating to finding library resources such as journals, articles and ebooks. 

The Library building at Walton Hall is self-service, but Customer Services staff are available to help with enquiries relating to borrowing, renewing and returning items and Document Delivery during the hours shown below.

  Library Helpdesk Library Building (self-service) Customer Services
Monday - Thursday 09.00 - 20.00 08.30 - 18.30 09.00 - 17.00
Friday 09.00 - 17.00 08.30 - 17.00 09.00 - 17.00
Saturday 09.00 - 17.00 CLOSED CLOSED
Sunday 12.00 - 17.00 CLOSED CLOSED

Changes to opening hours over Easter

Date Helpdesk Library Building Customer Services
Friday 18 April Webchat only CLOSED CLOSED
Saturday 19 April 9.00 - 17.00 CLOSED CLOSED
Sunday 20 April Webchat only CLOSED CLOSED
Monday 21 April 10.00 - 15.00 CLOSED CLOSED

All times local time UK : (GMT/BST)

Out of hours webchat is provided through the QuestionPoint 24/7 Reference Co-operative.
QuestionPoint’s qualified librarians have access to information about the Open University Library and the services we provide.