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Help & support

The Library Services Helpdesk can assist with enquiries relating to finding library resources such as journals, articles and ebooks. 

The Library building at Walton Hall is self-service, but Customer Services staff are available to help with enquiries relating to borrowing, renewing and returning items and Document Delivery during the hours shown below.

  Library Helpdesk Library Building (self-service) Customer Services
Monday - Thursday 09.00 - 20.00 08.30 - 18.30 09.00 - 17.00
Friday 09.00 - 17.00 08.30 - 17.00 09.00 - 17.00
Saturday 09.00 - 17.00 CLOSED CLOSED
Sunday 12.00 - 17.00 CLOSED CLOSED

Changes to opening hours over the Spring Bank Holiday Mondays

There will be normal weekend services over both weekends

Date Helpdesk Library Building Customer Services
Monday 05 May Webchat only CLOSED CLOSED
Monday 26 May Webchat only CLOSED CLOSED

All times local time UK : (GMT/BST)

Out of hours webchat is provided through the QuestionPoint 24/7 Reference Co-operative.
QuestionPoint’s qualified librarians have access to information about the Open University Library and the services we provide.