Every year, Student Services receives more than 1.25 million phone calls and 580,000 emails. With more than 200,000 students studying one or more of over 500 courses, the range of queries is vast. Here, though, is a look at some of the more commonly asked questions and appropriate response...
I’m a new student – where do I start?
There is an online induction for all new students, giving you access to everything you need to know to get started with OU study. The New to OU study website is available to provide both an undergraduate induction and a postgraduate induction via StudentHome. The website can also provide a useful information for our continuing students who would like to know more about studying with the OU and the resources we have available.
When and where will my tutorials be held?
A list of tutorial dates and locations will be displayed in your Modules page in StudentHome. This page lists the tutorials that you are due to attend, and gives a link for venue details. You're welcome to attend wherever is convenient, however, and you can use the Tutorial Finder on your Modules page to identify alternative locations.
When will my study materials be delivered?
Information about the scheduled despatch dates for your study materials can be found on our Study Materials Despatch website. You can check your personal despatch information on StudentHome, under 'Materials despatch'.
