Xia Zhu is a Lecturer in Marketing at the Open University. Previously, Xia worked at Keele University and Sheffield Hallam University. Xia obtained her masters degree in Marketing from UMIST, and her PhD in Marketing from Manchester Business School, University of Manchester. Before her academic career she worked as a business development manager in a British company expanding its business in the Far East. Xia has been awarded by British Academy/Leverhulme Small Research Grant examining social media engagement during museum visits.
Dr. Xia Zhu's research interests are in the following areas
Xia welcomes potential PhD students who are keen to develop research in related areas.
Xia has taught marketing across undergraduate and postgraduate levels at various universities. Examples of modules that Xia delivered include:
Xia showcased her PhD research at the Manchester Museum. She has also worked with York Museum Trusts, investigating social media enegagement during museum visits and fed back to their practice. Xia also engages external parties and provide research on community projects.
Xia published in Journal of Services Marketing, and Journal of Service Theory and Practice, and reviews for a number of journals including, Journal of Marketing Theory and Practice, Journal of Service Theory and Practice (formerly known as Managing Service Quality), Journal of Service Management and Journal of Marketing Management. Xia has also been working with academics internationally on funded projects. Xia is also a peer reviewer for funding bodies such as British Academy.
Letter To The Editor: Vitae Researcher Development International Conference (2018)
Zhu, Xia and Westwood, R.
Journal of Academic Development and Education, 9
Exploring service adaptation in a business-to-business context (2016-05-09)
Zhu, Xia and Zolkiewski, Judy
Journal of Service Theory and Practice, 26(3) (pp. 315-337)
Exploring service failure in a business-to-business context (2015-08-10)
Zhu, Xia and Zolkiewski, Judy
Journal of Services Marketing, 29(5) (pp. 367-379)
Exploiting the B2B Knowledge Network: New Perspectives and Core Concepts (2009-07)
Naude, P.; Henneberg, S. C.; Zolkiewski, J. and Zhu, Xia
Industrial Marketing Management, 38(5) (pp. 493-494)
Sino-African Cooperation in Higher Education: an exploration of ODL opportunities and challenges
Chikwa, Gladson and Zhu, Xia
In : Open Impact Conference (13-14 Dec 2019, Uganda)
Tweeting to the World or Enjoying the Moment? The effects of Social Media Engagement on Recall and Recommendation of a Service Experience
Palmer, Adrian; Zhu, Xia and Mete, Melisa
In : Global Marketing Conference (26-29 Jul 2018, Tokyo, Japan) (p 1602)
Real-time Sharing of Service Experience: Effects on Subsequent Recall and Referral Behaviours
Palmer, Adrian; Zhu, Xia and Mete, M
In : 15th International Research Conference in Service Management (10-13 Jun 2018, La Londe Les Maures, France)
Value Co-Creation in a Closed Business Service Triad: From a Dialogic to a Tri-logic Process
Zhu, Xia and Fletcher-Chen, C
In : 2016 IMP Asia Conference (4-7 Dec 2016, Cape Town, South Africa)
Service Experience in Business-to-Business Relationships (2012-04)
PhD thesis University of Manchester
Communication in business practice: its central role in supply chain management (2016-01-03)