The Open University aims to provide all students with an excellent learning experience that enables them to achieve their academic goals. The University recognises that sometimes things go wrong and, when they do, it welcomes the opportunity to put them right as soon as possible.
The Student Complaints and Appeals Procedures apply to all enquirers, applicants and research students.
Students can obtain this procedure in alternative formats and seek help, advice and guidance on making a formal complaint or appeal from the Complaints and Appeals area of the Help Centre, the Graduate School Network and from either the Student Casework Office or the Research Degrees Office.
Find your personal contacts including your tutor and student support team:Your contacts
For help and support relating to the University's computing resources:Computing Guide Computing Helpdesk
For information, advice and guidance on using the library, referencing styles or finding journals, ebooks and articles for your assignments:Library help and support