Publications

A consuming public
John Clarke (PDF, 107 KB)

From scumbags to consumers : customer service and the commodification of policing
Louise Westmarland and Nick Smith (PDF, 325 KB)

Creating Citizen-Consumers: trajectory of an identity
John Clarke (PDF, 268 KB) 
 
What's in a name? New Labour's citizen-consumers and the remaking of public services
John Clarke and Janet Newman (PDF, 283 KB)

The People's Choice? Citizens, consumers and public services
John Clarke and Janet Newman (PDF, 114 KB)