Publications

A consuming public : John Clarke (PDF, 107 KB)

From scumbags to consumers : customer service and the commodification of policing : Louise Westmarland/Nick Smith (PDF, 325 KB)

Creating Citizen-Consumers: trajectory of an identity : John Clarke (PDF, 268 KB) 
 
What's in a name? New Labour's citizen-consumers and the remaking of public services : John Clarke/Janet Newman (PDF, 283 KB)

The People's Choice? Citizens, consumers and public services : John Clarke/Janet Newman (PDF, 114 KB)

To view these documents you will need Adobe® Reader®. To download for free please click on the button below: