These documents set out our formal framework for querying and appealing against University decisions and for submitting a formal complaint about services provided by the University. Sometimes mistakes do happen or our service does not meet your expectations. On the occasions when things do go wrong we encourage you to contact us on Resolving your concerns, complaints and appeals so that we can try to put things right.
Queries and appeals procedure (53kb)
Queries and appeals procedure – Welsh version (82kb)
Procedure for appeals relating to TMA and eTMA scores (31kb)
Procedure relating to appeals for TMA and eTMA scores – Welsh version (26KB)
Complaint procedure – Welsh version (101kb)
Procedure for complaints against the OU Students Association (OUSA) (19kb)
