The documents below set out the service standards we aim to provide to students and enquirers.
If you are a student of The Open University based overseas studying through one of our partners, not all the statements of service on this page will apply to you. This is because our partner organisations provide some services directly to you, and they are responsible for these aspects of your study. See the Conditions of Registration provided to you by our partner to see the service standards that apply to you. If you are unsure, please contact our partner in your country.
Our disability statement – Open to your needs (78kb)
Qualifications and Ceremonies Centre – statement of service (215kb)
Credit Transfer Centre – statement of service (40kb)
Careers Service – statement of service (52kb)
Examinations and Assessment statement of service (34kb)
Fees and Financial Support – statement of service (39kb)
Information, advice and guidance – statement of service (76kb)
Initial Teacher Education Support Centre – statement of service (45kb)
