These documents set out the service standards we aim to provide to students and enquirers.
Our statements of service
Careers Advisory Service - statement of service
An outline of the advice and guidance available from the Careers Advisory Service, whose mission is to empower OU students to recognise their potential and achieve their personal, educational or career goals in the changing world of work and lifelong learning.
Employability Policy Statement, Student
This policy outlines the University's approach to employability development for registered students and should be read in conjunction with the Careers Advisory Service statement of service provided by the University.
Information, advice and guidance - statement of service
The OU offers impartial advice for prospective, past and current students on a variety of topics, including: support during your studies, advice on qualifications and modules, and services offered to enable you to study effectively if you have a disability or additional requirement.
Statement of Service - Tutor Support
This statement was written for students, to expand on aspects of the Student Charter which relate to the relationship between students and their tutors.
Student Charter
The Open University has drawn up its own Student Charter to summarise the standards that you can expect as a student taking an Open University taught module and to set out your responsibilities. (For research students the Research School supplies instead a ‘Code of Practice for Supervisors and Research Students’.) Although the University’s Student Charter provides a set of benchmarks, it is not a contractual document between students and the University.
This new Student Charter has been approved and will come into effect from 1 August 2013. Further details will follow.
The current Student Charter remains in effect until 31 July 2013.