We are here to assist Students and Associate Lecturers with technical queries relating to the Open University's computing resources. We cannot help with general IT questions about using word processing packages like Word or help in using your other components on your PC like anti virus software.
Opening Hours
The helpdesk is open between the 09:00 and 21:30, Monday to Friday.
The Helpdesk is open on Saturday and Sunday from 09:00 to 17:00
Most Bank Holidays are covered from 10:00 to 16:00.
The Helpdesk is closed on Christmas Day, Boxing Day, New Year's Day and Easter Sunday.
PLEASE NOTE: The Helpdesk is closed between 16:30 - 17:30 hours every Wednesday afternoon for Staff Training.
The OU Computing Helpdesk can provide support via the following methods:
Online:
ou-computing-helpdesk@open.ac.uk
Phone:
+44 (0) 1908 653972
FAQs & General Help:
http://www.open.ac.uk/computing-helpdesk
FAX:
+44 (0) 1908 652193
Please mark for the attention of the OU Computing Helpdesk
Letter:
OU Computing Helpdesk
The Open University
Room T025
East Perry
Walton Hall
Milton Keynes
MK7 6AA
When contacting the Helpdesk, whether by telephone or one of the alternate methods detailed above, please supply or have to hand the following information:
During busy periods your telephone call will be placed in a queue and your call will be answered as soon as an Advisor becomes available. Please be patient and persistent!
Priority is given to telephone queries over other methods of contact, to minimize call waiting times.
Full time Staff and Research Students should contact the IT helpdesk on
+44 (0)1908 654321 during the following hours:
08:00 to 17:30, Moday to Thursday
08:00 to 17:00 on Fridays
Alernatively you can email them on: IT-Helpdesk@open.ac.uk
