The ‘PrintScreen’ key located towards the top right of a standard keyboard can be used to take a copy of the image of the current screen, which can then be inserted into another program, such as Microsoft Word or Paint as a screenshot. A screenshot can be useful if you need to include the output from a program you are running into your TMA document or if you are receiving an error message and need to show the computing helpdesk a copy of what appears on the screen.
An MSinfo file is a system information file that contains details about the hardware and software installed on the computer. The computing helpdesk may ask you to provide this file when they are troubleshooting a problem for you.
Generating a system information (Msinfo) file
Problem Steps Recorder is a feature in Windows 7 that allows you to record your actions on the computer leading up to a problem or error message. The recorder captures the sequence of screens that were accessed with accompanying information so is a useful troubleshooting tool. The computing helpdesk may ask you to email the recording to them when they are troubleshooting a problem for you.
