How to Contact Us
The OU Computing Helpdesk can provide support via the following methods:
Online:
https://msds.open.ac.uk/students/contactus.aspx?t=18
Phone:
+44 (0) 1908 653972
FAQs:
http://www.open.ac.uk/computing-helpdesk
FAX:
+44 (0) 1908 652193
Please mark for the attention of the OU Computing Helpdesk
Letter:
OU Computing Helpdesk
The Open University
Room 022
Wilson D Block
Walton Hall
Milton Keynes, MK7 6AA
When contacting the Helpdesk, whether by telephone or one of the alternate methods detailed above, please supply your student or staff number (Personal Identifier) and course code, together with the full and exact text of any error messages or problems that your computer/software has generated.
During busy periods your telephone call will be placed in a queue and your call will be answered as soon as an advisor becomes available. Please be patient and persistent! Priority is given to telephone queries over other methods of contact, to minimize call waiting times.
Opening Times
The helpdesk is open between the 09:00 and 22:30, 7 days a week.
From the 1 February 2010 our opening hours will be 08:00 - 21:30 7 days a week.
Most Bank Holidays are covered from 10:00 to 16:00.
The Helpdesk is closed on Christmas Day, Boxing Day, New Year's Day and Easter Sunday.
The Helpdesk is closed between 15.00 - 16.00 hours every Wednesday afternoon for Staff Training.
Last updated January 2010
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