Resolving your concerns, complaints and appeals

The Open University works hard to ensure that the services, materials and teaching it provides to students are of the highest quality.

However sometimes mistakes do happen or our service does not meet your expectations. On the occasions when things do go wrong we encourage you to contact us so that we can try to put things right. We are always interested to hear from students about their experience of studying with the University and value the important feedback provided through complaints and appeals.

Current issues

Module (Course) results:

Queries about module (course) results should be directed to the Examinations and Assessment Section.

Complete this form (.pdf) and send it to: Head of Examinations and Assessment, The Open University, PO Box 70, Walton Hall, Milton Keynes, MK7 6AF.

Before you make a formal complaint

It is important to try to resolve your problem informally in the first instance

Please read what to do before you make a formal complaint

Making a formal complaint or appeal

What is the difference between an appeal and a complaint?

Complaints

When you are dissatisfied with a programme of study or a related service.

Appeals

Ask for a review of a decision taken about your progression, assessment or awards.

Assignment scores / TMA appeals

If you have received a grade that is not what you expected and think it should be re-evaluated.

Feedback

You might also like to look at some of the popular links on this site before proceeding with a complaint or appeal:

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