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The Open University in Wales

18 Custom House Street,
CF10 1AP

Image: The Open University in Wales office building


If you want to find out more or talk through your options, but haven’t applied or studied yet

Phone 0300 303 5303 or visit new student enquiries 

If you’ve already applied for, or studied an OU module or qualification, login to Studenthome for your personalised contact details.

Contact us from Studenthome 

Os ydych yn siarad Cymraeg a byddai'n well gennych drafod eich anghenion astudio drwy gyfrwng y Gymraeg, ffoniwch 029 2047 1170


For Open University in Wales media enquiries please contact Michelle Matheron Policy and Public Affairs Manager, Telephone: 029 2047 1019

For general OU media enquiries please contact the press office - Telephone: 01908 654316 / Out of office hours: 07901 515891


For enquiries about our work with Employers please contact Kevin Pascoe Employer Engagement Manager, Telephone: 029 2026 2779


For enquiries about our widening access and community partnerships work please contact:

Gayle Hudson (Mid and North Wales) Telephone: 01691 671648
Eleri Chilcott (South Wales) Telephone: 029 2026 2798

Freedom of Information request:

If you would like to contact us regarding a Freedom of Information request visit the FOI website.

Location The Open University in Wales is located at 18 Custom House Street, Cardiff, CF10 1AP
By car

It is recommended that you use public transport to get to 18 Custom House Street.

Parking is only available to disabled visitors and must be booked in advance.

If you do come to our office by car please note that Custom House Street is partially designated as a bus lane, and therefore car access must be via Bute Street to avoid penalties.

By bus Custom House Street is served by a number of services from across Cardiff. You can check which services stop on Custom House Street or the nearby Bute Terrace on the Cardiff Bus website.
By rail The Open University in Wales office is approximately a five minute walk from Cardiff Central station. When exiting the station from the front entrance, turn right and start walking, cross over Penarth Road and St Mary’s Street and head on to Custom House Street, you will see the OU in Wales office ahead of you.