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Educational Adviser

Unit :  Academic Services
Salary :  £34,304 to £40,927
Location :  Nottingham
Please quote reference :  19911
Permanent, Full Time (37 hours)
Closing Date :  12 July, 2022 - 12:00

Change your career, change lives

The Open University is the UK’s largest university, a world leader in flexible part-time education combining a mission to widen access to higher education with research excellence, transforming lives through education.

The role

We are currently recruiting for an Educational Adviser to work within our Student Recruitment and Support Centre (SRSC) supporting students in the Faculty of Wellbeing, Education and Language Studies (WELS).

This role will focus on helping students and prospective students, through the provision of guidance and complex educational support leading to successful progression, qualification completion and student satisfaction.  Contact is via a number of channels including inbound and outbound phone calls, emails . This role also requires ongoing contribution to the design and delivery of staff development within the SRSC and wider University.

The contractual location of this role is Nottingham. The team are currently working in a hybrid manner on a temporary basis whilst new our new ways of working are being explored. It is expected that you will attend the office on a regular basis therefore you should live within a commutable distance to the office.

Skills and experience

  • A good standard of general education equivalent to GCSE level and experience of degree level study.
  •  A relevant professional qualification (minimum Level 3) and/or evidence of training and continuing professional development in Guidance.
  • Experience of providing Information, Advice and Guidance to a range of diverse groups of customers, preferably students in adult, further or higher education.
  • Knowledge of and commitment to equal opportunities and diversity. 
  • Awareness of the HE environment and government policies as they might impact on the University. 

For further information about the role including a full person specification, please see the attached job description.

If you would like to discuss the particulars of this post before making an application, please email

What you get in return  

We have a strong commitment to providing training and development in and beyond your current role. This includes thorough induction into the organisation and regular reviews of your training and development needs. 

We also offer a great range of benefits that support our employees and their families for the long term. Benefits include an attractive pension proposition and 33 days holiday per annum pro rata, plus Bank Holidays and Christmas closure days. 

How to apply 

Unless otherwise stated in the advert, all applications are completed online via the OU Job’s page and following the instructions below and clicking the “APPLY NOW” link below. Applications submitted via 3rd party websites will not be considered. 

Access details for disabled applicants are available from the Resourcing Hub, telephone: 01908 655544, quoting the vacancy reference above. 

This role is part of an anonymous recruitment trial and all applications are completed online following the instructions below and clicking the “Apply Now” link.

To apply for this role please submit the following;

  • Completed Candidate Question Sheet (found under the attachments below)
  • Please do not change the name of this document or put your name on the document.

If your initial application is successful, we will contact you to obtain a copy of your CV. You will only be invited to interview if you meet the minimum requirements of the role as set out in the Job Description.

You will need to have your completed Answer Sheet ready ahead of submitting the electronic application.


You will receive updates regarding your application from Please ensure this email address is added to your list of trusted senders. Please also keep an eye on your junk folder to ensure you do not miss any important updates regarding this role. 

You can view your application communications on the Candidate portal. 

Please note: If you have not heard from us within 2 weeks of the application closing date, please assume that on this occasion you have not been selected for interview, however we thank you for your interest in The Open University and encourage you to apply for future positions.  

Find out more about us and our mission by watching this short video (you will be taken to YouTube by clicking this link). 

Closing date:  12 July 2022 – Noon

Interview date: 25/26 July 2022

The Open University is committed to equality, diversity and inclusion, which is reflected in our mission to be open to people, places, methods and ideas. We aim to foster a diverse and inclusive environment so that all our staff can reach their potential and attract diverse candidates.  We recognise that different people bring different perspectives, ideas, knowledge, and culture, and that this difference brings great strength.   

We offer a range of inclusive employment policies which include family and carer friendly flexible working arrangements and have many supportive staff networks and wellbeing services. We also endorse the principles of Athena SWAN, with commitment from all levels of the organisation in promoting gender equity. Our Staff Benefits page under Employment provides further links and information. 


Job related information : 

PDF icon JD - Educational Adviser.pdf97.28 KB
File Educational Advisor - Candidate Question Sheet_0 (1).docx87.35 KB

Posting Date :  21 June, 2022 - 10:15

Contact us

If you have any queries or questions about the recruitment process, or regarding your application, please contact:

If you have any feedback regarding the recruitment process, please contact the Senior Resourcing Account Manager who will look into the matter.

Senior Resourcing Account Manager,
Resourcing Hub,
The Open University,
Walton Hall,
Milton Keynes,