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Senior Student Recruitment and Support Adviser

Unit :  Academic Services
Salary :  Grade 5: £23,067 to £25,941
Location :  Milton Keynes
Please quote reference :  VRF 18156
3 x Permanent, 1 x Fixed Term position until June 2022, 1 x Fixed Term position until April 2022, Full Time
Closing Date :  10 May, 2021 - 12:00

Change your career, change lives 

The Open University is the UK’s largest university, a world leader in flexible part-time education combining a mission to widen access to higher education with research excellence, transforming lives through education. The university would not be successful without staff committed to students’ success and being a part of the OU family.

The role

The role holder will work within the Student Recruitment and Support Centre (SRSC) and will help students and prospective students make study choices that will lead to successful progression, qualification completion and customer satisfaction.

Provide proactive support, working primarily within either the Faculty of Arts and Social Sciences Student Support Team (SST) or the Faculty of Business and Law Student Support Team (SST), through provision of complex advice to students and potential students on a wide range of queries to maximize student success.

Where necessary to refer on to other staff with specialist expertise, as part of the Information, Advice and Guidance (IAG) model.

Delivery of expert advice with a focus on the perspective curriculum area and the associated Faculty, whilst also providing some advice across all curriculum areas within the aligned SST when appropriate.

The unit is responsible for the delivery of frontline services to students along with the ‘back office’ functions required to ensure that student support is delivered in an efficient and timely manner that meets appropriate quality standards. 

Due to the current climate, after training you will be taking and making phone calls from home, sending emails, supporting students via online Webchat and forums, with the expectation to return to working from our offices in Milton Keynes once government guidelines allows.

Skills and experience

Do you have the ability to maintain your own knowledge bank in a coherent and systematic way and carry out research as necessary?

Do you have proven experience of providing advice and the ability to transfer this experience to a higher education context?

Are you able to identify deficiencies in information sources and take proactive measures to make improvements?

If you can answer yes to these questions, then we would like to hear from you.

What you get in return

We offer a great range of benefits that support our employees and their families for the long term. Benefits for this role include 30 days holiday per annum plus Bank Holidays and Christmas closure days and an attractive pension proposition.

Further details on the benefits provided by The Open University can be found here

How to apply 

Unless otherwise stated in the advert, all applications are completed online via the OU Job’s page and following the instructions below and clicking the “APPLY NOW” link below. Applications submitted via 3rd party websites will not be considered. 

Access details for disabled applicants are available from the Resourcing Hub, telephone: 01908 655544, quoting the vacancy reference above. 

To apply for this role please submit the following; 

  • CV  
  • Personal statement, up to 1,000 words, you should set out in your statement why you’re interested in this role and provide examples of where your skills and experience meet the required competencies for this role as detailed in the job and person specification.  

The above documents will need to be submitted as one attachment during the application process, please include the personal statement followed by the CV in this document.  

To ensure your file is uploaded to our system correctly, please make sure your document is saved with the following file name as appropriate to the vacancy you are applying for: reference, surname, first initial

You will need to have your documents ready ahead of submitting the electronic application. 


Remember to attach your CV and Personal statement as ONE DOCUMENT.  

You will receive updates regarding your application from Please ensure this email address is added to your list of trusted senders. Please also keep an eye on your junk folder to ensure you do not miss any important updates regarding this role. 

You can view your application communications on the Candidate portal. 

Please note: If you have not heard from us within 2 weeks of the application closing date, please assume that on this occasion you have not been selected for interview, however we thank you for your interest in The Open University and encourage you to apply for future positions.  

Find out more about us and our mission by watching this short video (you will be taken to YouTube by clicking this link). 

Closing date:  10th May at Noon

Interview date: TBC

We value diversity and we recognise that different people bring different perspectives, ideas, knowledge and culture, and that this difference brings great strength. 

Job related information : 

PDF icon Senior Student Recruitment and Support Advisors.pdf107.77 KB

Posting Date :  13 April, 2021 - 14:30

Contact us

If you have any queries or questions about the recruitment process, or regarding your application, please contact:

If you have any feedback regarding the recruitment process, please contact the Senior Resourcing Account Manager who will look into the matter.

Senior Resourcing Account Manager,
Resourcing Hub,
The Open University,
Walton Hall,
Milton Keynes,