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  4. Accessibility Statement for AMI Sports: Golf

Accessibility Statement for AMI Sports: Golf

This accessibility statement applies to the AMI Sports: Golf mobile application.

We want as many people as possible to be able to use our websites and apps, and accessibility is an essential part of our mission. To adapt the content to your needs or preferences you should be able to:

  • Increase text size using accessibility tools on your mobile device.
  • Increase display size using accessibility tools on your mobile device.
  • Tab through the content; the current location will be indicated by a clear visual change (within the app this is shown with a coloured box around each segment).
  • Use zoom to magnify the screen using accessibility tools on your mobile device.
  • Change colours, e.g. dark mode/ colour inversion using accessibility tools on your mobile device.
  • Change screen orientation.
  • Use a screen reader (VoiceOver for IOS and TalkBack for Android) to:
    • navigate content by headings, meaningful links, or descriptive buttons.
    • listen to the content of web pages and use any functionality on the page.
    • complete and submit forms using descriptive labels.

AbilityNet also provides advice on making your device easier to use if you have a disability.

How accessible this app is 

We strive to exceed current accessibility standards. However, we know some elements of this app are not fully accessible:

  • Some features (for example some of those involving charts, graphs, and interactive features).
  • Some content not created by The Open University.

Feedback and contact information

If you find that a certain section of our app is not accessible and you can’t get access to the information that you need please use the Open University Accessibility Feedback Form to request support and we will ensure that you are provided with the information you require. You will need to provide your contact details so we can get back to you. You should expect to hear back from us within 5 working days. 

Alternatively, users of AMI Sports: Golf can contact support by emailing: support@amisports.app or by completing a support form on the AMI Sports website.

Reporting accessibility problems with this app

We’re always looking to improve the accessibility of our apps. If you find a problem that isn’t already listed on this page, or you think we’re not meeting the requirements of the current accessibility regulations (Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018), please use the Open University Accessibility Feedback Form which is monitored daily. 

We will ask you for the Mobile App name, details of the screen and a description of the problem. We will also ask for your name and email address so that we can contact you about your feedback. You should expect to hear back from us within 5 working days.

Alternatively, users of AMI Sports: Golf can contact support by emailing: support@amisports.app or by completing a support form on the AMI Sports website. Please state details of the screen and a description of the problem.

Enforcement procedure

If you are a student, or someone who has had contact with the University before, and have a complaint about the accessibility of our websites and apps, you should raise a complaint via the complaints and appeals process

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you are not happy with our response and all our procedures have been exhausted, please contact the Equality Advisory and Support Service (EASS). If you are based in Northern Ireland you can contact the Equalities Commission for Northern Ireland Equalities Commission for Northern Ireland (ECNI).

If you are neither a student, nor someone who has had contact with the University before and have a complaint about the accessibility of our websites, you should go directly to the EASS.

Contacting us

If you wish to contact us about anything not covered above, please visit our main OU Contact Page where we have a comprehensive list of services to suit your specific enquiry and requirements. Alternatively, users of AMI Sports: Golf can contact support by emailing: support@amisports.app or by completing a contact form on the AMI Sports website.

Technical information about this app’s accessibility 

The Open University is committed to making its websites and apps accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance Status

This app is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Following on from the accessibility audit of the AMI Sports: Golf app, we will continue to work through the issues to identify solutions and develop a roadmap for resolving them. Some fixes can be carried out internally, and others will require work with third parties. Our initial investigations will be completed by the end of December 2021 by which point we will update this statement with further details and timings. We will prioritise issues that have the biggest impact on users of the app.

Non-compliance with the accessibility regulations

Specific accessibility issues for AMI Sports: Golf app:

Non-text content

The graph elements in the Dashboard and Personal Monitoring sections are not able to be read or described when using a screen reader. This fails WCAG 1.1.1 Non-text content. Planned fixing date: By 01/06/2022.

Enlarging content

When the “Larger Text” option is turned on in the iOS accessibility settings, text in the Dashboard and Personal Monitoring graphs’ scales overlap. This fails WCAG 2.1 success criteria 1.4.4 (Resize text). Planned fixing date: By 01/06/2022

Meaningful links and buttons

Some links are not recognised and announced as links by screen readers. This makes it difficult for screen reader users to identify and activate these links. This fails WCAG 2.1 success criteria 4.1.2 (Name, Role, Value). Weblinks and email links (in the legal information) may not be accessed when a screen reader is on. Planned fixing date: By 01/01/2022

The log session and daily Wellness Log buttons on the top of the Dashboard are not labelled as buttons in the code and therefore no action description is described by screen readers. The alternative tabbed buttons at the bottom of the screen are all labelled as buttons. This fails WCAG 3.3.2 Labels or instructions. Planned fixing date: By 01/01/2022

In the edit profile form screen readers do not recognise Handicap or Password as text buttons. They are selectable but are not read aloud. This fails WCAG 3.3.2 Labels or instructions. Planned fixing date: By 01/01/2022

Headings and titles

Subheadings on the graphs are not labelled as a heading in the code. This means that screen reader software cannot identify them as headings. Screen reader users can use correctly marked up headings in several ways e.g. to provide an overview of the content of each screen; to navigate the content. When headings have not been marked up correctly these strategies are not possible for screen reader users. This fails WCAG 2.1 success criteria 1.3.1 (Info and Relationships).

Colour contrast

The workload alerts in the personal monitoring section which appear when workload has gone above or below thresholds do not provide enough contrast with the background colour, making them difficult to distinguish. This fails WCAG 2.1 success criteria 1.4.3 (Contrast). Contrast is only 3.3:1 at best for the red alerts on the grey background (i.e. 4.5:1 contrast threshold is not met). This can be improved with colour inversion accessibility features. Planned fixing date: By 01/01/2022

The contrast between the background and the sleep time (purple) passes WCAG 2.1 success criteria 1.4.3 for large text but fails the criteria where the font is less than 18 points high. We will investigate this further and prepare any required updates by 01/01/2022.

Gestures

Some duration features within the app require circular scrolling to action. This requires a circular swiping gesture, and there is no simple alternative single point gesture provided. This fails WCAG 2.1 success criteria 2.5.1 (Pointer Gestures). Planned fixing date: By 01/06/2022

The “AMI Sports: Golf” information screens which appear when you first use the app require a swiping gesture to move backwards and forwards through the screens. Although these are not required viewing to use the app we are aware that there is no simple accessible alternative for moving forwards or backwards. This fails WCAG 2.1 success criteria 2.5.1 (Pointer Gestures). Planned fixing date: By 01/06/2022

Target size

The “AMI Sports: Golf” screens provide buttons to move between the content. These buttons are small and may prove difficult to use. This can be improved with magnification accessibility tools. This fails WCAG 2.1 success criteria 2.5.5 (Target size). Planned fixing date: By 01/01/2022

(Note: WCAG 2.1 Success Criteria 2.5.5 Target size is a Level AAA criterion, and we are not required to support this as part of the Public Sector Bodies Accessibility Regulations. However, we believe that this is an important aspect of app accessibility and so we have included this in our accessibility testing for apps).

Disproportionate burden 

We are not claiming Disproportionate Burden for this app.

Content that's not within the scope of the accessibility regulations 

We do not have anything out of scope in this app.

What we’re doing to improve accessibility

As we build new websites and apps, we strive to ensure that they are accessible and comply with the current legislation. We also review and audit older sites and apps to identify what changes we need to make to improve accessibility. 

The Open University website and apps development process has stages that test the usability and accessibility of new and updated platforms, activities and services against WCAG 2.1. As well as working with external consultants, an internal Accessibility and Usability Evaluation team helps to offer guidance in this area and to ensure that accessibility and usability are embedded in the design and development process for developers and content creators. 

These activities ensure that we are meeting and responding to the changing digital requirements of our students and users as well as developing and delivering systems, apps and websites which are as accessible and usable as possible.

The Open University is committed to accessibility and demonstrates this in a number of different ways:

The Securing Greater Accessibility team (SeGA) was set up in 2010 as a university-wide initiative to promote accessibility and inclusive practice and support students and staff. SeGA offers training and guidance in accessibility in teaching and learning and oversees forums and activities for a wider community of practice and research. SeGA also runs a network of over 50 accessibility champions and coordinators, who work as points of contact on accessibility queries within their respective academic areas. 

Staff at The Open University are offered on-demand accessibility training in a variety of topics to support them to carry out their roles. This will be complemented in the future by the introduction of bespoke, mandatory training in accessibility for all staff to complete in order to further embed accessibility good practice. 

The Open University Library provides wide-ranging support to students with disabilities and specific requirements. As well as working with students directly to offer guidance in accessible resources, the Open University Library staff work with publishers to help improve the accessibility of their products.

The Open University aims to make studying as accessible as possible and a range of adjustments and support are available. A well-established disability support team provides guidance for students and arranges for students to have support when accessing digital content online or alternatively, access to a variety of formats. A wealth of resources for information and guidance in enabling students to study as effectively as possible in the digital environment are available via the help centre. 

Preparation of this accessibility statement

This statement was prepared on 10 June 2021. It was last reviewed on 15 June 2021.

This app was last tested on 10 June 2021. The test was carried out by The Open University (Dr Ben Langdown, Jason Baverstock, Manoharan Ramachandran and Kirsty Baker).

We used this approach to decide on a sample of pages to test: All main pages on the app were tested – Dashboard, Personal Monitoring, Daily Wellness, Log a Session, My Profile. This provided a full assessment of the app features to ensure accessibility compliance/non-compliance was recorded.

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