{"id":28576,"date":"2026-07-21T14:03:40","date_gmt":"2026-07-21T13:03:40","guid":{"rendered":"https:\/\/www.open.ac.uk\/blogs\/news\/?p=28576"},"modified":"2026-07-21T14:03:40","modified_gmt":"2026-07-21T13:03:40","slug":"student-home-update","status":"publish","type":"post","link":"https:\/\/www.open.ac.uk\/blogs\/news\/around-ou\/university-news\/student-home-update\/","title":{"rendered":"Student Home update"},"content":{"rendered":"<p><span data-contrast=\"auto\">We&#8217;re\u00a0very sorry\u00a0that many students are still having trouble accessing Student Home. We know how important your results are and appreciate your patience while our technical teams work around the clock to resolve this complex issue.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">Current situation:<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<ul>\n<li><b><\/b><span data-contrast=\"auto\">Some students can access Student Home, but many still cannot.<\/span><\/li>\n<li><b><\/b><span data-contrast=\"auto\">Pages are taking a long time to load.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<li><b><\/b><span data-contrast=\"auto\">Repeatedly refreshing pages can make the problem worse.<\/span><\/li>\n<\/ul>\n<p><b><span data-contrast=\"auto\">Please help by:<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<ul>\n<li><b><\/b><span data-contrast=\"auto\">Waiting for pages to load. This can take up to a minute.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<li><b><\/b><span data-contrast=\"auto\">If you can&#8217;t access Student Home, waiting at least 30 minutes before trying again.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">Reducing demand on the system should help more students access their results while we work on a fix.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">For updates and alternative TMA submission options, visit\u00a0<\/span><a href=\"https:\/\/status.open.ac.uk\/\"><span data-contrast=\"none\">Open University Status<\/span><\/a><span data-contrast=\"auto\">.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">For support, visit\u00a0<\/span><a href=\"https:\/\/help.open.ac.uk\/\"><span data-contrast=\"none\">OU Help Centre<\/span><\/a><span data-contrast=\"auto\">.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>We&#8217;re\u00a0very sorry\u00a0that many students are still having trouble accessing Student Home. We know how important your results are and appreciate your patience while our technical teams work around the clock to resolve this complex issue.\u00a0 Current situation:\u00a0 Some students can access Student Home, but many still cannot. Pages are taking a long time to load.\u00a0 [&hellip;]<\/p>\n","protected":false},"author":25,"featured_media":19751,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[22],"tags":[1525,1640,2696],"class_list":["post-28576","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-university-news","tag-news-home","tag-ou-home","tag-student-home"],"_links":{"self":[{"href":"https:\/\/www.open.ac.uk\/blogs\/news\/wp-json\/wp\/v2\/posts\/28576","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.open.ac.uk\/blogs\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.open.ac.uk\/blogs\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.open.ac.uk\/blogs\/news\/wp-json\/wp\/v2\/users\/25"}],"replies":[{"embeddable":true,"href":"https:\/\/www.open.ac.uk\/blogs\/news\/wp-json\/wp\/v2\/comments?post=28576"}],"version-history":[{"count":1,"href":"https:\/\/www.open.ac.uk\/blogs\/news\/wp-json\/wp\/v2\/posts\/28576\/revisions"}],"predecessor-version":[{"id":28577,"href":"https:\/\/www.open.ac.uk\/blogs\/news\/wp-json\/wp\/v2\/posts\/28576\/revisions\/28577"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.open.ac.uk\/blogs\/news\/wp-json\/wp\/v2\/media\/19751"}],"wp:attachment":[{"href":"https:\/\/www.open.ac.uk\/blogs\/news\/wp-json\/wp\/v2\/media?parent=28576"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.open.ac.uk\/blogs\/news\/wp-json\/wp\/v2\/categories?post=28576"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.open.ac.uk\/blogs\/news\/wp-json\/wp\/v2\/tags?post=28576"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}