This free course written in collaboration with Police Force Northern Ireland (PSNI), focuses on communication skills and specifically looks at how to build rapport and get the most out of conversations in community settings.
It introduces a psychological model which is a useful way to think about how to develop rapport, and allows you to plan for, and reflect on, your everyday interactions in order to build rapport effectively.
It focuses on conversations that might be considered ‘difficult’, and encourages effective listening and effective diagnosis of interpersonal behaviour. It is one of a series of free courses on leadership, decision-making and communication in the context of policing with the community.
All Centre for Policing Research and Learning free resources are aligned to the College of Policing Curriculum - in agreement with police experts, and endorsed by Google. You can study them at any time and anywhere.