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Accessibility statement
The Open University is committed to making its websites and mobile applications accessible in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This accessibility statement applies to the Courses (undergraduate), Postgraduate, and International students websites.
We want as many people as possible to be able to use our websites and mobile apps, and accessibility is an essential part of our mission. On our Accessibility hub, you'll find everything you need to answer any questions you have about accessibility, whether you're a student or a member of staff.
To adapt the content to your needs or preferences, you should be able to:
This undergraduate website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.
The content listed below is non-accessible for the following reasons:
When content is viewed at 400% using the zoom setting in the browser, some content becomes unreadable, and it is sometimes necessary to use both horizontal and vertical scrolling to read content. This makes it difficult for people who need to enlarge text and read it in a single column. This fails WCAG 2.1 success criteria 1.4.10 (Reflow). This will be resolved by end of April 2025. On some mobile devices, it is not possible to use the pinch zoom gesture to enlarge content. This fails WCAG 2.2 success criteria 1.4.4 (Resize Text) Level AA. This will be resolved by end of July 2026.
The “How OU Study Works” and “Preparing for Study” videos on the International Students page include text on screen which is not included in the main soundtrack. This means that this visual information is not available to blind users who rely on audio. Most of the video content is spoken, however the text on screen should be included in the main soundtrack, or in a separate audio description. This fails WCAG 2.2 success criteria 1.2.5 (Audio Description) Level AA. This will be resolved by end of July 2026.
This statement was prepared on 21 November 2021.
This statement was last reviewed on 20 March 2026.
The websites were last tested on 3 March 2024.
The testing approach taken included manual testing against WCAG 2.2 AA guidelines was carried out on a sample of 10 web pages, which were selected to represent different website elements and content types. In addition, automated testing was conducted across the entire website. Findings from both test approaches were then merged by the Open University Accessibility and Usability Evaluation team. The accessibility of this site is also monitored in real time using an automated accessibility tool.
If you find that a certain section of our website is not accessible and you can’t get access to the information that you need, please use the Open University Accessibility Feedback Form to request support, and we will ensure that you are provided with the information you require. You will need to provide your contact details and Personal Identifier if you are a student so we can get back to you. You should expect to hear back from us within 5 working days.
The OU is very experienced in meeting accessibility needs for our students. In many cases, we are able to provide module and other study support materials in alternative formats for students who indicate a need for this when completing a Disability Support Form.
In addition, some module materials are available in different formats and can be downloaded from module websites. Students can contact their Student Support Team for advice.
If you are a student, or someone who has had contact with the University before, and have a complaint about the accessibility of our websites, you should raise a complaint via the complaints and appeals process.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).
If you are based in the UK, and you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
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