What you will study
The course focuses on how to set up/start video and phone counselling, as well as the practical considerations for working remotely, assessment of client suitability for online working, risk assessment and the challenges to working ethically in online counselling.
This course is split into six units:
Unit 1: Introduction sets up the course and invites you to consider your current confidence in meeting competencies for video and phone counselling.
Unit 2: Setting up online counselling focuses on both technological options and aspects as well as legal context, in particular related to data security, that need consideration when setting up remote counselling.
Unit 3: Working ethically in video and phone counselling introduces you to the unique ethical considerations and challenges practitioners need to be aware of and navigate when working via video-link and phone.
In Unit 4: Working safely in video and phone counselling you'll learn about assessment in video/phone counselling, with a specific focus on risk assessment and management. You'll also consider the role of practitioner self-care and supervision for sustaining good and safe practice with vulnerable clients.
Unit 5: Equality, diversity and inclusion in video and phone counselling focuses on the importance of counsellors and psychotherapists working to foster equality, diversity and inclusion in remote practice. You'll also consider the responsibility of practitioners to think about the accessibility of their services and the advantages or disadvantages of remote counselling to certain groups of clients.
In Unit 6: Conclusion you'll reflect on what you have learned on this course, and what is seen currently as training needs and requirements for delivering remote counselling.
You will learn
By studying this course, you will gain:
- an understanding of key practical, technological and legal considerations for safe and effective online counselling
- awareness of key ethical considerations for working online
- an understanding of theory and research about how to assess client suitability for online counselling
- knowledge of key considerations and methods of initial and going risk assessment for both clients and counsellors in online counselling
- awareness of the ways Equality, Diversity and Inclusion are relevant to ethical online counselling practice
- an ability to reflect on the meaning of your own opinions, experiences, and practices in relation to digital communication technologies in terms of online counselling practice.
The course content aligns to the British Association for Counselling and Psychotherapy (BACP) Online and Phone Therapy Competence Framework and with the SCoPEd (The Scope of Practice and Education Framework) competencies for phone and video-based counselling. Course completion will boost knowledge and confidence to support counsellors and psychotherapists in offering technology-based counselling safely and effectively.
This short course offers online learning and contains self-study materials to be studied at your own pace. There is no learner support from learning advisers available on this course.