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Helpdesk

Phone line issues resolved

This issue has now been resolved.

The OU is currently experiencing an issue with their telephony services which is also affecting the library helpdesk. As a result, no phone calls can be made or received to the library helpdesk, webchat is still available.

Wed, 20/07/2016 - 15:07

Chat to a Librarian unavailable - Saturday 16th July from 3am to 11am

The Chat to a Librarian service will be unavailable on Saturday 16th July from 3am to 11am for maintenance.

We apologise for any inconvenience this may cause.

Fri, 15/07/2016 - 09:18

OU Library Helpdesk: reduced service 25th to 28th March

There will be a reduced Library Helpdesk service over Easter, but you will still be able to Chat to a Librarian.

Wed, 23/03/2016 - 14:06

An introduction to Library Services for undergraduate students

Find out more about the OU Library and how we can support you during your studies.

Mon, 01/02/2016 - 16:06

Explore Mathematics and Statistics

A short video will introduce you to some of the Mathematics and Statistics resources available to you.

Tue, 20/03/2012 - 15:30

Explore Design, Engineering and Technology

A short video will introduce you to some of the Engineering, Technology and Design resources available to you.

Tue, 20/03/2012 - 15:22

Explore Business and Management

A short video will introduce you to our Selected resources for your study pages.

Tue, 20/03/2012 - 14:46

Contacting the helpdesk

Contacing the OU Library helpdesk

Tue, 09/08/2011 - 13:08

Contacting the helpdesk

The Library helpdesk can be contacted 7 days a week, 24 hours a day.

Webchat: Chat to a Librarian, Available 24/7
Phone: +44 (0) 1908 659 001, Monday to Friday 09.00 - 17.00

Tue, 09/08/2011 - 12:23

Introduction to Library Services

Learn about the online library, how to find help and support, and how to access key services to help with your studies or work at the OU.

Mon, 27/06/2011 - 10:32

External staff and students

The SCONUL Access Scheme allows staff and students from participating institutions to borrow books and use the wireless internet at Walton Hall.

Fri, 17/06/2011 - 13:21

Joining the Open University Library

How to register for a library card to borrow books from the library building on the campus in Milton Keynes.

Tue, 15/03/2011 - 16:36

Library Webchat accessibility

The webchat used by Library Services can be made accessible by changing text colour and font size. There is also an option for screen reader users.

Tue, 15/03/2011 - 15:54

Help and Support

We have a range of self-guided help material and the Library helpdesk is open 7 days a week.

Wed, 02/06/2010 - 20:55
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Library Helpdesk

Chat to a Librarian - Available 24/7

Other ways to contact the Library Helpdesk