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Resolved issue

Service issues that have been resolved

On Campus Power Outage - Helpdesk Phones Unavailable

Power has now been restored (15th Aug 2023, 11:58)

 

We are currently experiencing a power cut which is impacting the Milton Keynes OU campus. Library Helpdesk Webchat will not be impacted, however phone lines are currently unavailable. We will share further updates soon and apologise for any inconvenience caused by this issue.

Tue, 15/08/2023 - 11:37

Library website Outages

The Library website is experiencing significant outages, we are currently working on the situation.

Thu, 18/05/2023 - 09:58

Issues accessing referencing guidance on Cite Them Right 23 March 2023

We are aware that there is currently an issue with the Cite Them Right database.

Thu, 23/03/2023 - 09:09

Issues accessing referencing guidance on Cite Them Right

We are aware that there is currently an issue with the Cite Them Right database - users are being presented with a "subscription required" message when trying to access guidance via the 'Choose referencing style' or 'Browse categories' menus.

We have reported this issue to the provider and will update this message as soon as we know more.

To access referencing guidance while this issue in ongoing, you can use the search bar to look for templates by name (e.g. Book chapter) and then filter the results by the relevant referencing style (e.g. Harvard).

 

Wed, 22/03/2023 - 10:44

Library Search linking issues - 6th July 2020

Update 7th July 2020: this has now been resolved and all links are now working.

We are aware of an issue currently affecting links to resources from Library Search.

Mon, 06/07/2020 - 14:28

Issues logging in to Library Search and Athens resources

Update from Openathens: [Apr 15, 10:27 BST] All services are now functioning but we will continue to closely monitor to ensure no further issues occur.

Wed, 15/04/2020 - 10:12

Issues with linking to newspaper articles in Nexis UK

We are currently experiencing issues with links to the Nexis UK database from module materials.

Fri, 18/10/2019 - 15:02

Athens Sign in problems - Resolved

The issues affecting Library Search sign in and access to ‘Athens’ databases have been resolved.

Fri, 31/05/2019 - 09:10

Library Helpdesk

Chat to a Librarian - Available 24/7

Other ways to contact the Library Helpdesk