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Library Webchat accessibility

Home Help and Support Library Webchat accessibility

The Library Helpdesk uses different Webchat systems between 9am to 5pm and 5pm to 9am. Depending on your own needs, you may need to make Webchat more accessible. The changing colour and font size guidance is the same for both systems, but different for screen readers.

Changing colour and font size

The following options can be changed:

  • background colour
  • text colour
  • font size within the chat box

To do this, you will need to amend your browser settings. If you are unsure about how to do this, My Computer My Way from AbilityNet provides instructions on changing colours and font size in Vision - seeing the screen.

    Screen reader accessibility

    9am to 5pm Comm100 Webchat:

    Comm100 Webchat makes a noise when the librarian sends a reply. Use the Up and Down Arrows to move between the conversation and input box. Using Up Arrow, a screen reader will read the time a reply was sent and then the message text.

    5pm to 9am QuestionPoint Webchat

    Select Chat to a librarian then the Accessible Webchat for screen reader users link.

    If, after reading this page, you still have queries about using the service, please contact the Library Helpdesk by: