Skip to content

Toggle service links


Copying and Downloading Restrictions

You are reminded that photocopying of print material and printing and downloading of online material is limited by copying and downloading policies.

Customer Charter and Statement of Service

Library Services' mission, to provide a high quality information service, can only be achieved by a working partnership between customers and the Library. Our Customer Charter and Statement of Service (PDF) set out our commitment to our customers and how you can help us. The Customer Charter includes Library Terms and Conditions (PDF) for service use.

Your comments and suggestions are always welcome via the online feedback form.

Donations Policy

Library Services strategy focuses on the development and promotion of high quality electronic resources to support teaching, research and scholarship. This requires a managed de-commitment from print collections.

Donations of print materials cannot therefore be accepted (except in exceptional cases)*

* in these circumstances a case will need to be made in writing to the Associate Director of Library Services (Academic and Student Services), endorsed by an Associate Dean of the Faculty concerned.

Electronically published OU research outputs should be deposited routinely within the Open Research Online (ORO) database.

We regret that Library Services is unable to return unsolicited donations. Unsolicited donations sent to Library Services will be disposed of.

Ann Davis, Associate Director

25th November 2015

Sep 24

Introduction to Library Services

Tuesday, 24 September, 2019 - 12:30

Learn about the online library, how to find help and support, and how to access key services to help with your studies or work at the OU.

Library Helpdesk

Chat to a Librarian - Available 24/7

Other ways to contact the Library Helpdesk