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Dr Jessamy Perriam

Profile summary

  • Central Academic Staff
  • Lecturer in Sociology
  • Faculty of Arts & Social Sciences
  • School of Social Sciences & Global Studies
  • Sociology
  • jess.perriam

Professional biography

I am a lecturer in sociology, primarily interested in the digital and everyday life.

I received my PhD in Sociology from Goldsmiths, University of London in 2018.

Prior to joining the Open University, I was a user researcher in the UK public sector from 2013-2017, focusing on digital transformation projects for central government and community organisations. I also have experience as a radio and online reporter for the Australian Broadcasting Corporation in 2007-2011.

Research interests

My research interests focus on the digital and its uses in everyday life. My PhD research focused on the use of digital and social media to demonstrate mundane disruption in everyday life. It takes examples of disruption to public transport, cyber security and venues such as museums and galleries and examines how citizens use social media in an attempt to impact accountability or change behaviour.

I am keen to further research the introduction of chat bots and artificial intelligence to social media customer service and observe the impact this has on accountability and inequality. 

Other research interests include: citizen understandings of cyber security, cyber literacy, government digital transformation and, sociology of design.

My research is theoretically based in science and technology studies.

Teaching interests

  • Digital sociological imagination
  • Digital methods
  • Qualitative research
  • Ethics


Ethnography, Objects and Reflexivity: A Case Study of the Selfie Stick (2017)
Perriam, Jessamy
Ethnographies of Objects in Science and Technology Studies, 1 (pp. 19-25)
How does it feel to be visualized? Redistributing Ethics (2017)
Moats, David and Perriam, Jessamy
In: Zimmer, Michael and Kinder-Kurlanda, Katharina eds. Internet Research Ethics for the Social Age: New Challenges, Cases, and Contexts. Digital Formations (pp. 255-265)
Publisher : Peter Lang
A Tweet is Not Just a Tweet: Public Sector Understandings and Analysis of Social Media Customer Service Data (2019-07-19)
Perriam, Jessamy
In : SMSociety '19 - Proceedings of the 10th International Conference on Social Media and Society (19-21 Jul 2019, Toronto, Canada)