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National Student Survey 2021

National Student Survey logoThe 2021 National Student Survey (NSS) is now open. 

The NSS is a UK-wide annual survey that gets sent to a random selection of undergraduate students.

They are usually in their final year, although at the OU, this may vary slightly – for example, recipients might be studying a level 3 module but not yet be in their final year of study. The survey closes at midnight on 30 April 2021. 

We consistently score highly for student satisfaction - 91.5% average over 10 years - National Student Survey (2011-2020)National Student Survey feedback provides The Open University with important insights that we actively use to improve the student experience. Find out what changes we've made based on student feedback from surveys.

The survey is administered by the independent market research agency Ipsos MORI on behalf of the UK Higher Education Funding Bodies and Regulator. Responses remain anonymous at all times.

90% for student satisfaction - National Student Survey 2020


Why should I take part?

  • The NSS provides you with the opportunity to provide honest feedback on your student experience.
  • Your feedback will be used to improve the overall student experience at the OU.
  • The results are taken very seriously and used to enhance the quality of our course materials and delivery.
  • Results are used by prospective students, their families and advisors to make decisions on what and where to study.
  • You'll be helping prospective students make the right choices about what they study.

What happens with the results?

The NSS results are made publicly available to help prospective students, their families and advisors make informed decisions about where and what to study.

Both The Open University and The Open University Students Association actively use the results to improve the student experience.

Data from previous surveys are available via Unistats.


The survey is open to a random sample of undergraduate students. If you were not approached to respond but would still like to comment on your experience of studying with the OU, find out how to have your say.