Your Open University Computer user name (OUCU)
This is usually sent to you by letter when you register. Your user name is usually your initials followed by numbers to make it unique and is in lowercase. The numbers 1 and zero are not used in the user name so if you think that you see these they will in fact be the letters L or O in lower case. The OUCU canít be changed once assigned. Your personal identifier (PI) can be interchanged with your OUCU when logging in.
We send you an initial password and expect you to change this when you first sign in. Your password is case sensitive. It needs to be over 8 characters long. Remember it is your responsibility to keep it secure. For suggestions on what to use see the section below called better password security.
Forgotten your password
If you forget your password you can reset it. Please follow the reset your password here link next to the password box. The Computing helpdesk are not able to see your password for data protection reasons so are therefore only able to help if the reset link does not work for you so and we can normally only send out a new password by letter. You can contact the computing helpdesk by going to the contact us section at http://www.open.ac.uk/students/helpdesk/. Security information will be asked to verify who you are so please make sure you have information to hand about your course and particulars given when you registered.
Trouble signing in, some things to try
Better Password security
To create a password that is stronger and more secure it is better if it contains at least three of the following
Remember, the longer it is the harder it will be to crack but do not make it so long or complicated that you cannot remember it yourself!
What not to include
Cookies you may see if you browse our site signed in
The Open University has computing code of conduct which can be found at http://www.open.ac.uk/university-documents/computing-code-of-conduct.htm