Abstract: Investment in edTech (Digital Education) has grown dramatically in past years and it is expected to maintain this trend for the years to come. Part of these investments are directed at creating “Educational Bots” that help prospects and students during the enrolment, learning and daily life at university; bots are becoming ubiquitous and have proven they can deliver value such as increased conversion rate for prospects and improved students’ learning outcomes. As part of “Test & Learn” programme, the OU has already started its journey in conversational AI with several pilots; this has already been presented at CALRG in a couple of occasions. In this presentation we look deeper into early implementation stages of a “Digital Assistant” for students, highlighting some AI-assisted tools we use to define target intents for early automation.
Speaker Bios:
Serge Plata: Lead Data Scientist – Infosys Consulting, UK
Serge is the Chief Data Scientist at Infosys Consulting. He has a PhD in Mathematics from Imperial College London and an EMBA from Harvard Business School. He is a fellow of the Institute of Mathematics in the UK and a chartered scientist. He is the author several papers and the book Visions of Applied Mathematics. He has led data programmes and teams and has been with the OU for about a year now.
Massimiliano Zattera: AI Architect – Infosys Consulting, CH
Massimiliano was in IT consulting and software engineering for his entire career.
He works as AI Architect in the Test & Learn programme at the OU, participating in most of Test & Learn projects of the past 3 years.
Jovana Ioannou: AI Design Lead – Infosys Consulting, UK
Jovana has a proven track record in designing and delivering AI, Intelligent Automation and Robotic Process Automation (RPA) solutions to clients
across multiple industries, adding value to the Business through efficiency improvement, enhanced customer experience, cost, and revenue optimisation.
She has led projects, programmes, and teams as a part of Test and Learn programme at the OU for more than a year.